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All Journal KESANS : International Journal of Health and Science
Perie Anugraha Wiguna
Applied Master’s Study Program in Occupational Safety and Health Department of Health Services and Information, Vocational School, Universitas Gadjah Mada, Indonesia
Chemistry Health Professions Medicine & Pharmacology Physics Public Health

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Risk-Based Communication Model for the Prevention of Serious Injuries and Fatalities at PT XYZ Perie Anugraha Wiguna; Ari Hernawan
Jurnal KESANS : Kesehatan dan Sains Vol 5 No 10 (2026): KESANS: International Journal of Health and Science
Publisher : Rifa'Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54543/kesans.v5i10.676

Abstract

Introduction: Serious injuries and fatalities (SIF) remain critical challenges in facility service operations, where risk messages often fail to translate into safe frontline behavior. Objective: This study aimed to develop and validate a risk-based communication model to strengthen safety awareness, assertive behavior, and SIF prevention at PT XYZ. Method: A descriptive qualitative applied design was used through field observation, in-depth interviews, focus group discussion, document review, and expert judgment. Supporting data included incident records, workforce demographics, safety climate indicators, and a risk communication questionnaire involving 100 respondents. Result and discussion: Findings showed that existing communication channels were mostly linear, administrative, and text-based, causing habituation, information overload, and weak personal risk appreciation. Key barriers included safety silence, high power distance, low assertiveness toward senior workers, and service pressure that encouraged out-of-scope work. The S-C-F model integrated Standardization through visual Scope of Work cards, Confidence through Stop Work Authority and DESC scripting, and Feedback Loop through check-back communication for non-routine work. Expert validation produced a mean feasibility score of 3.68, indicating a very feasible model. Conclusion: The S-C-F model is applicable for improving risk communication and preventing SIF in high-risk facility service operations
Co-Authors Ari Hernawan