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Harsoyo
Universitas 17 Agustus 1945 (Untag) Semarang

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Public Satisfaction with Public Services (Study at The Department of Population and Civil Registration, Semarang City) Harsoyo; Suparno
Jurnal Sosial Humaniora Vol 14 No 1 (2021)
Publisher : Direktorat Riset dan Pengabdian Kepada Masyarakat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.12962/j24433527.v14i1.8447

Abstract

Public service is the role of the function of the state apparatus as a publicservant, so that the position of the Government Apparatus in public services isvery strategic because it determines the extent to which the government canprovide the best possible service to the community and the extent to which thestate carries out its role properly. The level of community satisfaction withpublic services at the Semarang City Population and Civil Registration Serviceis already good. This indicates that the community is satisfied with theperformance that has been carried out by the government. In addition, everyelement of the Community Satisfaction Index assessment is all in the goodcategory, although there are three elements that are of little value amongothers, namely service time, tariff, and product specifications for service types.The three types of public services are noted by the government to improve theirperformance in the future
Co-Authors Suparno