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All Journal International Journal of Environmental, Sustainability, and Social Science International Journal of Social Science, Educational, Economics, Agriculture Research, and Technology (IJSET)
Apriana H.J Fanggidae
Nusa Cendana University
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Economics, Econometrics & Finance Education Environmental Science Social Sciences

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ANALYSIS OF THE IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT AT THE SOE REGIONAL PUBLIC HOSPITAL (RSUD) Semei Elbot Fallo; Apriana H.J Fanggidae; Rolland E. Fanggidae
International Journal of Social Science, Educational, Economics, Agriculture Research and Technology (IJSET) Vol. 5 No. 8 (2026): JULY
Publisher : RADJA PUBLIKA

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Abstract

The increasing public demand for quality hospital services necessitates the implementation of Total Quality Management (TQM) to continuously improve service quality. This study aims to analyze the implementation of TQM and identify supporting and inhibiting factors at Soe Regional General Hospital (RSUD Soe). The research method used was descriptive qualitative, with data collection techniques through interviews, observation, and documentation, as well as analysis using triangulation and SWOT analysis. The results indicate that the implementation of TQM at Soe Regional General Hospital is ongoing but not yet optimal, as indicated by the existence of Standard Operating Procedures (SOPs), a focus on patients, and leadership commitment. However, obstacles remain, such as limited human resources, especially specialist doctors, lack of training, inadequate facilities, and low service efficiency. The study concludes that the implementation of TQM needs to be improved through strengthening human resources, improving facilities, increasing adherence to SOPs, and optimizing the service system to achieve better service quality.
The Effect of Digital Transformation and Digital Innovation on Business Performance Through Digital Leadership at PT Bank NTT in The Society 5.0 Era Steffidya K.M Bale Doto; Rolland E. Fanggidae; Apriana H.J Fanggidae
International Journal of Environmental, Sustainability, and Social Science (IJESSS) Vol. 7 No. 3 (2026): International Journal of Environmental, Sustainability, and Social Science (May
Publisher : PT Keberlanjutan Strategis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38142/ijesss.v7i3.1951

Abstract

This study aims to examine how digital leadership mediates the effect of digital transformation and digital innovation on business performance at PT Bank NTT in the Society 5.0 era. This research employs a quantitative method using the Partial Least Squares-Structural Equation Modeling (PLS-SEM) approach to test both direct and indirect relationships among independent, mediating, and dependent variables. The data used are primary data collected through questionnaires distributed to employees of Bank NTT. The sampling technique applied is purposive sampling based on specific criteria. The results of the direct effect testing indicate that digital transformation, digital innovation, and digital leadership have a positive and significant effect on business performance, while digital transformation and digital innovation also have a positive effect on digital leadership. The results of the indirect effect testing show that digital leadership is able to mediate the influence of digital transformation and digital innovation on business performance.
Co-Authors Semei Elbot Fallo Steffidya K.M Bale Doto