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All Journal JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Ensiklopedia Social Review Jurnal Pengabdian Multidisiplin Indonesia
Febryan Ajeng Ramdani
Universitas Pamulang
Arts Humanities Economics, Econometrics & Finance Education Electrical & Electronics Engineering Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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EDUKASI DAN PENDAMPINGAN TATA KELOLA LINGKUNGAN BERBASIS PARTISIPASI WARGA DI KELURAHAN SUMUR PECUNG Febryan Ajeng Ramdani; Lulu Salsabila; Lisha Rosmalia
Jurnal Pengabdian Multidisiplin Indonesia (JUPEMI) Vol. 4 No. 1 (2026): Juni
Publisher : Merwinspy Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.69820/jupemi.v4i1.600

Abstract

Environmental problems at the village level are not only related to the technical aspects of management, but are also influenced by low environmental literacy, suboptimal community participation, and limited local institutional capacity in supporting sustainable environmental governance. This community service program aims to increase community understanding and strengthen environmental governance based on citizen participation in Sumur Pecung Village, Serang City. The activity was carried out with a participatory empowerment approach through the stages of preparation and initial mapping, socialization and presentation of materials, interactive discussions, implementive assistance, participatory monitoring and evaluation, and strengthening program sustainability. The activity involved approximately 20 people consisting of village officials, RT/RW chairs, community leaders, youth, and citizen representatives. The methods used include the delivery of material on participation-based environmental governance, group discussions, identification of environmental problems, and assistance in the preparation of joint action plans. The results of the activity showed an increase in participants' understanding of the importance of sustainable environmental management, a growing awareness that environmental management is a shared responsibility, and an increasing commitment of the community and the village government to strengthen coordination in the implementation of environmental programs. 
ANALISIS KEPUASAN MASYARAKAT TERHADAP PELAYANAN KESEHATAN DI PUSKESMAS DESA PARIGI KECAMATAN CIKANDE Febryan Ajeng Ramdani
Ensiklopedia Sosial Review Vol 7, No 2 (2025): Volume 7 No 2 Juni 2025
Publisher : Ensiklopedia Social Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/esr.v7i2.3120

Abstract

: This study aims to analyze the level of community satisfaction with health services at Puskesmas Desa Parigi, Cikande District, using the SERVQUAL model which includes five dimensions: Reliability, Responsiveness, Assurance, Empathy, and Physical Facilities. The research method used is a quantitative approach by distributing questionnaires to 100 respondents. The results showed that the Empathy dimension obtained the highest score (63%), indicating that the attention of health workers to the special needs of patients is a major strength in service. The Physical Facilities and Reliability dimensions each scored 61%, reflecting that the physical facilities and consistency of service are adequate, although there is still room for improvement. The Responsiveness dimension scored 60%, with particular attention to improving communication regarding service procedures. The Assurance dimension obtained the lowest score (59%), indicating that aspects of protecting the confidentiality of information and patient safety need to be improved. Overall, health services at the Parigi Village Health Center have provided a fairly good level of satisfaction, but still require improvement in several aspects, such as service consistency, privacy protection, and comfort of physical facilities. The findings provide practical implications in the form of recommendations for improving operational management, communication training, and renovating physical facilities to improve the quality of health services.Keywords: Analysis; Public Satisfaction; Public Service; Health. 
Evaluasi Kinerja Birokrasi Pemerintah Dalam Pelayanan Administrasi Publik Dari Persepektif Pengguna Layanan Di Kota Serang Febryan Ajeng Ramdani; Fatmah Raudahtul Komara
Jurnal Ilmiah Muqoddimah: Jurnal Ilmu Sosial, Politik dan Hummaniora Vol 10, No 3 (2026): Agustus 2026
Publisher : Universitas Muhammadiyah Tapanuli Selatan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31604/jim.v10i3.2026.2268-2278

Abstract

Pelayanan administrasi publik merupakan salah satu wujud konkret kehadiran negara dalam kehidupan masyarakat. Kualitas pelayanan tersebut sangat ditentukan oleh kinerja birokrasi pemerintah daerah sebagai penyelenggara utama layanan publik. Penelitian ini bertujuan untuk mengevaluasi kinerja birokrasi Pemerintah Kota Serang dalam penyelenggaraan pelayanan administrasi publik ditinjau dari pengalaman dan persepsi pengguna layanan. Pendekatan penelitian yang digunakan adalah kualitatif dengan desain deskriptif, yang memungkinkan peneliti menggali secara mendalam realitas pelayanan sebagaimana dialami masyarakat. Pengumpulan data dilakukan melalui wawancara mendalam dengan masyarakat sebagai pengguna layanan, observasi langsung terhadap proses pelayanan, serta studi dokumentasi terkait penyelenggaraan pelayanan administrasi publik. Analisis data difokuskan pada empat dimensi kinerja birokrasi, yaitu efektivitas pelayanan, efisiensi pelayanan, responsivitas aparatur, dan akuntabilitas pelayanan. Keempat dimensi tersebut digunakan sebagai kerangka analisis untuk memahami kualitas kinerja birokrasi secara komprehensif dari sudut pandang masyarakat. Hasil penelitian menunjukkan bahwa kinerja birokrasi Pemerintah Kota Serang secara umum dipersepsikan cukup beragam oleh masyarakat, tergantung pada pengalaman pelayanan yang mereka alami. Efektivitas pelayanan berpengaruh terhadap tingkat kepuasan masyarakat terhadap hasil pelayanan administrasi publik. Efisiensi pelayanan memengaruhi penerimaan masyarakat terhadap prosedur dan mekanisme pelayanan yang diterapkan. Responsivitas aparatur berkontribusi pada terbentuknya hubungan pelayanan yang lebih komunikatif dan manusiawi, sementara akuntabilitas pelayanan berperan penting dalam membangun kepercayaan masyarakat terhadap institusi pemerintah daerah. Penelitian ini menyimpulkan bahwa peningkatan kinerja birokrasi pelayanan administrasi publik tidak hanya berdampak pada kualitas layanan, tetapi juga pada tingkat kepuasan, kepercayaan, dan penerimaan masyarakat terhadap pemerintah daerah. Temuan penelitian ini diharapkan dapat menjadi bahan pertimbangan bagi Pemerintah Kota Serang dalam merumuskan kebijakan dan strategi peningkatan kualitas pelayanan administrasi publik yang lebih responsif dan berorientasi pada kebutuhan masyarakat
Co-Authors Fatmah Raudahtul Komara Lisha Rosmalia Lulu Salsabila