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All Journal Interelasi Humaniora
Akbar Maulana Akbar
Universitas Muhammadiyah Jember
Social Sciences

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AGILE GOVERNANCE SEBAGAI KERANGKA REFORMASI BIROKRASI: ANALISIS KONSEPTUAL ATAS KESIAPAN TATA KELOLA DIGITAL PEMERINTAH KABUPATEN BANYUWANGI Ahmad Maulana Iqbal Iqbal; Muhammad Izwan Aiman Izwan; Akbar Maulana Akbar
Interelasi Humaniora Vol. 2 No. 01 (2026): INTERELASI - Juli
Publisher : BRIN (Badan Riset dan Inovasi Nasional)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24716/0mmzwx05

Abstract

Digital transformation in government requires adaptive and responsive governance frameworks to meet the dynamics of change. This article conceptually analyzes the application of Agile Governance as a bureaucratic reform framework, using Banyuwangi Regency Government as a reference context. Through a systematic literature analysis approach and New Public Governance theoretical framework, this study maps the dimensions of local government digital readiness including institutional capacity, technology infrastructure, human resources, and public participation. The analysis reveals that Banyuwangi has initiated various digital innovations aligned with Agile Governance principles, such as data-driven policy iteration, cross-sector collaboration, and public information transparency. However, significant implementation gaps exist in areas of data standardization, system interoperability, and digital human resource competency. This article recommends a multi-layer Agile Governance model integrating technical, organizational, and socio-cultural dimensions as an alternative framework for sustainable digital-based bureaucratic reform.
TRANSFORMASI PELAYANAN PUBLIK BERBASIS AGILE GOVERNANCE: STUDI KASUS PADA MALL PELAYANAN PUBLIK DI KABUPATEN BANYUWANGI Raycinta Septi Maharani Raycinta; Hesti Lia Ardista Hesti; Akbar Maulana Akbar
Interelasi Humaniora Vol. 2 No. 01 (2026): INTERELASI - Juli
Publisher : BRIN (Badan Riset dan Inovasi Nasional)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24716/q44jgz06

Abstract

This study examines the transformation in public services through the application of agile governance principles with a case study at the Public Service Mall (MPP) in Banyuwangi, East Java. Agile governance, as a flexible management method, emphasizes the importance of intersectoral collaboration, agility in responding to community needs, and an iterative process for improvement. This study uses a descriptive qualitative approach based on a case study. Data collection was conducted through in-depth interviews with 15 key informants, participant observation, and a review of policy documents between 2019 and 2024. The research findings indicate that the Banyuwangi MPP has successfully implemented four main aspects of agile governance, which include: (1) agency adaptability by redesigning service processes based on citizen needs, (2) multi-stakeholder collaboration between local governments, state-owned enterprises, and the private sector, (3) digital service management that has successfully reduced the average document completion time by 68%, and (4) a direct feedback system that contributed to an increase in public satisfaction levels from 72% to 91% within a three-year implementation period. This case demonstrates that implementing agile governance can improve the effectiveness, efficiency, and quality of public services in the era of digital transformation. The results of this study provide valuable insights for developing a more agile, collaborative, and responsive public governance model to public needs.
Co-Authors Ahmad Maulana Iqbal Iqbal Hesti Lia Ardista Hesti Muhammad Izwan Aiman Izwan Raycinta Septi Maharani Raycinta