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This Author published in this journals
All Journal Journal of Governance and Administrative Reform Journal of Governance Risk Management Compliance and Sustainability
John Mamokhere
University of Limpopo
Environmental Science Social Sciences Other

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Implications of Municipal Revenue Collection on Service Delivery in South Africa: Challenges and Recommendations Khensani Richard Chauke; Chanthal Ronald; Makofe Mokhachane Lepheana; John Mamokhere
Journal of Governance Risk Management Compliance and Sustainability Vol. 4 No. 2 (2024): October Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v4i2.2309

Abstract

In South Africa, citizens have protested against inadequate services provided by municipalities across different provinces. It is argued that most protests were caused by poor service delivery, a lack of community engagement, corruption, mismanagement of public resources, lack of institutional capacity and unqualified personnel. Thus, this study evaluates the difficulties associated with revenue collection and its implications on service delivery. To assess this aim, the study adopted a qualitative research approach. This study reviewed secondary data from different databases. The study keywords were used to search for relevant studies. The study was analyzed using a thematic content approach. Moreover, the study adopted two theoretical frameworks namely; ability to pay and the benefits theory. The key findings of this study include substantial difficulties in revenue collection, which in turn affect the provision of services. Poor service delivery is continuously caused by a lack of sufficient financial resources and ineffective revenue collection mechanisms. This study indicates a significant link between low revenue collection and inadequate service delivery. The recommendations of this study to municipalities include employing qualified officials, creating rebates and discounts for paying consumers, regularly examining critical credit regulations, guaranteeing high-quality service, and boosting revenue collection in light of these findings.
Governance Failure in the City of Johannesburg Amid the Forthcoming 2026 Local Government Elections John Mamokhere
Journal of Governance and Administrative Reform Vol. 7 No. 1 (2026): Journal of Governance and Administrative Reform
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jgar.v7i1.90499

Abstract

Abstract The proposed Turnaround Strategy 2024 (TAS24) for the City of Johannesburg reflects the municipality’s persistent governance challenges, characterized by political instability, administrative inefficiency, financial mismanagement, and declining service delivery. These challenges have significant implications for public trust and electoral behaviour ahead of the 2026 local government elections. This study explores the underlying causes, indicators, and implications of governance failure in the City of Johannesburg. Guided by the Dead Horse Theory, the study employs a qualitative desktop research approach, drawing on Auditor-General reports, policy documents, government publications, and scholarly literature to analyze patterns of governance dysfunction within the municipality. The findings reveal that governance failure is driven by the interconnected effects of unstable coalition politics, frequent leadership changes, including nine mayors in less than ten years, weak administrative capacity, and inadequate financial oversight. These factors have contributed to the deterioration of municipal infrastructure, unreliable basic services, and growing public dissatisfaction. The study further demonstrates how governance failures shape citizens’ perceptions of local government performance and may influence voter behaviour and political accountability in local elections. It contributes to governance and local election scholarship by illustrating the relationship between municipal governance performance and democratic legitimacy in a metropolitan context. The study recommends the professionalization of municipal administration, stronger accountability and financial oversight mechanisms, improved service delivery management, and enhanced citizen participation to restore public confidence and governance stability. These measures are essential for improving municipal performance and strengthening democratic governance in Johannesburg. Keywords: coalition politics; governance; political instability; local government elections; service delivery; protests
Co-Authors Chanthal Ronald Khensani Richard Chauke Makofe Mokhachane Lepheana