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All Journal Journal of Social Political Sciences (JSPS) Journal of Governance and Administrative Reform Journal of Governance Risk Management Compliance and Sustainability
John Mamokhere
University of Limpopo
Humanities Decision Sciences, Operations Research & Management Education Environmental Science Social Sciences Other

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Implications of Municipal Revenue Collection on Service Delivery in South Africa: Challenges and Recommendations Khensani Richard Chauke; Chanthal Ronald; Makofe Mokhachane Lepheana; John Mamokhere
Journal of Governance Risk Management Compliance and Sustainability Vol. 4 No. 2 (2024): October Volume
Publisher : Center for Risk Management & Sustainability and RSF Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31098/jgrcs.v4i2.2309

Abstract

In South Africa, citizens have protested against inadequate services provided by municipalities across different provinces. It is argued that most protests were caused by poor service delivery, a lack of community engagement, corruption, mismanagement of public resources, lack of institutional capacity and unqualified personnel. Thus, this study evaluates the difficulties associated with revenue collection and its implications on service delivery. To assess this aim, the study adopted a qualitative research approach. This study reviewed secondary data from different databases. The study keywords were used to search for relevant studies. The study was analyzed using a thematic content approach. Moreover, the study adopted two theoretical frameworks namely; ability to pay and the benefits theory. The key findings of this study include substantial difficulties in revenue collection, which in turn affect the provision of services. Poor service delivery is continuously caused by a lack of sufficient financial resources and ineffective revenue collection mechanisms. This study indicates a significant link between low revenue collection and inadequate service delivery. The recommendations of this study to municipalities include employing qualified officials, creating rebates and discounts for paying consumers, regularly examining critical credit regulations, guaranteeing high-quality service, and boosting revenue collection in light of these findings.
Governance Failure in the City of Johannesburg Amid the Forthcoming 2026 Local Government Elections John Mamokhere
Journal of Governance and Administrative Reform Vol. 7 No. 1 (2026): Journal of Governance and Administrative Reform
Publisher : Universitas Airlangga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.20473/jgar.v7i1.90499

Abstract

Abstract The proposed Turnaround Strategy 2024 (TAS24) for the City of Johannesburg reflects the municipality’s persistent governance challenges, characterized by political instability, administrative inefficiency, financial mismanagement, and declining service delivery. These challenges have significant implications for public trust and electoral behaviour ahead of the 2026 local government elections. This study explores the underlying causes, indicators, and implications of governance failure in the City of Johannesburg. Guided by the Dead Horse Theory, the study employs a qualitative desktop research approach, drawing on Auditor-General reports, policy documents, government publications, and scholarly literature to analyze patterns of governance dysfunction within the municipality. The findings reveal that governance failure is driven by the interconnected effects of unstable coalition politics, frequent leadership changes, including nine mayors in less than ten years, weak administrative capacity, and inadequate financial oversight. These factors have contributed to the deterioration of municipal infrastructure, unreliable basic services, and growing public dissatisfaction. The study further demonstrates how governance failures shape citizens’ perceptions of local government performance and may influence voter behaviour and political accountability in local elections. It contributes to governance and local election scholarship by illustrating the relationship between municipal governance performance and democratic legitimacy in a metropolitan context. The study recommends the professionalization of municipal administration, stronger accountability and financial oversight mechanisms, improved service delivery management, and enhanced citizen participation to restore public confidence and governance stability. These measures are essential for improving municipal performance and strengthening democratic governance in Johannesburg. Keywords: coalition politics; governance; political instability; local government elections; service delivery; protests
REDEFINING LOCAL GOVERNMENT WITHIN THE MACRO-DEVELOPMENT AGENDA IN SOUTH AFRICA France Khutso Lavhelani Kgobe; John Mamokhere
Journal of Social Political Sciences Vol 6 No 3 (2025): August 2025
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59689/jsps.v6i3.264

Abstract

The Constitution of the Republic of South Africa, 1996, promotes local government as an autonomous sphere, but hierarchical political arrangements and party structures have weakened this, leading to a weakening of local voices. Local government is crucial for providing essential services like water, electricity, housing, and infrastructure development, aiming to bridge the gap between wealthy and disadvantaged communities and improve the quality of life. However, South Africa's local governments face numerous challenges in service delivery, including bureaucratic inefficiencies, insufficient resources, and systemic corruption, which hinder their ability to provide essential services to these communities. This study carefully explores the evolving role of local government within South Africa's macro-development agenda, focusing on the challenges of service delivery and the reforms in governance. It is grounded in three fundamental theoretical perspectives: the Democratic Participatory School, which underlines the importance of local government in promoting citizen engagement and accountability; the Efficiency Services School, which regards local governance as a means for effective and responsive service provision; and the Development School, which sees local government as a catalyst for socio-economic development and transformation. The study employs a qualitative research approach. The study explores the governance structures, policies, frameworks, and service delivery outcomes. The data collection emanates from secondary sources, including governmental reports, policy documents, and scholarly publications. The data is analysed thematically to uncover key service delivery challenges. In the quest to improve service delivery in South Africa, the study welcomes the proposed revision of the 1998 white paper on local government as a robust and decisive approach to strengthen service delivery outcomes. The study believes that revising the 1998 White Paper on Local Government presents a crucial opportunity to enhance service delivery in South Africa by addressing systemic challenges that have hindered municipal effectiveness over the past 30 years. A refreshed policy framework can improve the responsiveness of local governments, ensuring the timely and efficient provision of essential services such as water, sanitation, and electricity. The study further recommends the necessity for improved intergovernmental collaboration, increased stakeholder participation in municipal affairs, and capacity building within institutions to enhance governance effectiveness and ensure sustainable service delivery. The study concludes that it is crucial to reposition local government within the broader context of the national development strategy to achieve long-term socio-economic advancement.
GOVERNANCE FAILURE IN THE CITY OF JOHANNESBURG AMID THE FORTHCOMING 2026 LOCAL GOVERNMENT ELECTIONS: WHAT WENT WRONG? John Mamokhere
Journal of Social Political Sciences Vol 7 No 3 (2026): August 2026
Publisher : Universitas Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59689/jsps.v7i3.346

Abstract

The City of Johannesburg faces a deepening governance crisis marked by political instability, administrative inefficiency, financial mismanagement, and deteriorating service delivery, with critical implications for the 2026 local government elections. Institutions such as City Power and Johannesburg Water have failed to fulfil their mandates due to corruption, mismanagement, and political interference. The Auditor-General of South Africa's 2023/24 report identifies major governance and financial management issues in the City of Johannesburg, including unauthorised expenditures of R2.67 billion due to weak internal controls and accountability mechanisms, worsened by ongoing irregular expenditures linked to non-compliance with supply chain management regulations enshrined in the MFMA. Coalition politics, cadre deployment, and frequent leadership changes have disrupted policy continuity and undermined municipal administration. These failures have manifested in collapsing infrastructure, persistent water and electricity shortages, deteriorating roads, inadequate waste management, and widespread citizen dissatisfaction, reflected in service delivery protests. Drawing on the dead horse theory and qualitative desktop research, including Auditor-General reports, policy analyses, and scholarly literature, this study critically examines the causes, manifestations, and implications of governance failure in Johannesburg. The findings highlight the interrelated nature of political instability, administrative incompetence, and financial mismanagement, which collectively reinforce a cycle of decline in the city. The study concludes by recommending programmatic political coalitions, professionalisation of municipal administration, strengthened financial oversight, infrastructure rehabilitation, and enhanced accountability and public participation to restore governance stability, improve service delivery, and rebuild public trust
Co-Authors Chanthal Ronald France Khutso Lavhelani Kgobe Khensani Richard Chauke Makofe Mokhachane Lepheana