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All Journal Bharasumba Jurnal Multidispliner AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam
Nasrul
Jurusan Manajemen, Universitas Halu Oleo Kendari
Religion Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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PENGARUH KOMPENSASI DAN GAYA KEPEMIMPINAN TERHADAP KINERJA PEGAWAI NEGERI SIPIL DAN PPPK DENGAN KOMITMEN ORGANISASI SEBAGAI VARIABEL MEDIASI Johsan Indra Jaya; Nasrul; Sri Wiyati Mahrani; Dzulfikri Azis Muthalib
AT TARIIZ : Jurnal Ekonomi dan Bisnis Islam Vol 5 No 2 (2026): AT TARIIZ : JURNAL EKONOMI DAN BISNIS ISLAM
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/attariiz.v5i2.2610

Abstract

This research is motivated by the suboptimal performance of civil servants (PNS) and government employees (PPPK) at the Cooperatives and MSMEs Office of North Konawe Regency. This is evident in low work morale, late completion of tasks, lack of initiative, and limited service innovation. These problems are thought to be influenced by unequal compensation, a bureaucratic leadership style, and differences in employee organizational commitment. This study aims to analyze the influence of compensation and leadership style on employee performance, both directly and through organizational commitment as a mediating variable. The method used is quantitative with a survey of 35 civil servants and PPPK employees. Data were collected through a Likert-scale questionnaire and analyzed using SmartPLS 4. The results show that compensation, leadership style, and organizational commitment have a positive and significant effect on employee performance. Therefore, fair compensation, participatory leadership, and strong commitment need to be considered to improve public service performance.
PENGARUH E-SERVICE QUALITY TERHADAP E-LOYALTY MELALUI E-TRUST PADA PELANGGAN FERINESIA MOBILE DI PT.UKI RAYA LINES CAB.KENDARI Dzulfikri Azis Muthalib; Haprisia; Nasrul; Feliks Anggia Binsar Kristian Panjaitan
Jurnal Multidisipliner Bharasumba Vol 5 No 03 (2026): BHARASUMBA: Jurnal Multidisipliner
Publisher : Pusat Studi Ekonomi, Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/bharasumba.v5i03.2627

Abstract

The objectives of this study are: (1) To determine and analyze the influence of e-service quality on e-loyalty of Ferinesia Mobile Customers at PT. Uki Raya Lines Cab.Kendari. To determine and analyze the influence of e-service quality on e-trust of Ferinesia Mobile Customers at PT. Uki Raya Lines Cab.Kendari. To determine and analyze the influence of e-trust on e-loyalty of Ferinesia Mobile Customers at PT. Uki Raya Lines Cab.Kendari. To determine and analyze the influence of e-service quality on e-loyalty through e-trust of Ferinesia Mobile Customers at PT. Uki Raya Lines Cab.Kendari. The population in this study were all Ferinesia Mobile customers at PT. Uki Raya Lines Cab.Kendari. The sample in this study was 100 respondents using the lemeshow formula. The data analysis technique used Partial Least Square (PLS) with a calculation process assisted by the Smart PLS 4 program. The results of the study showed that: e-service quality had a positive and significant effect on e-loyalty. E-service quality has a positive and significant effect on e-trust. E-trust has a positive and significant effect on e-loyalty. E-service quality has a positive and significant effect on loyalty through e-trust.
Co-Authors Feliks Anggia Binsar Kristian Panjaitan Haprisia Johsan Indra Jaya Muthalib, Dzulfikri Azis Sri Wiyati Mahrani