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All Journal Al-Gafari : Jurnal Manajemen dan Pendidikan
Abdul Rahman
Universitas Waskita Dharma
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Strategi Komunikasi PT Telkom Witel Denpasar Bali dalam Menghadapi Keberadaan Media Online: Communication Strategy of PT Telkom Witel Denpasar Bali in Facing the Existence of Online Media Febryanto Rakhmat Hanafi; Sutrisno; Abdul Rahman
Al-Gafari : Manajemen dan Pendidikan Vol. 4 No. 2 (2026): AGUSTUS
Publisher : Pendidikan Al-Gafari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66886/algafari-mp.v4i2.325

Abstract

This study examines and discusses the Communication Strategy carried out by PT Telkom Witel Denpasar Bali. PT Telkom Witel Denpasar Bali in providing services to the community has various communication strategies used in promotional activities such as holding events on certain celebration days, door to door, distributing brochures and seminars to attract consumers. The purpose of this study is to determine the communication strategy of PT Telkom Witel Denpasar Bali in serving the community. The method used is a qualitative approach method where researchers require data used by researchers, namely descriptive qualitative approach is used because the data needed by the author is only in the form of information and explanations from informants. The data needed in this study were obtained through information from the General Manager of PT Telkom, customer service and officers. In collecting data, researchers used several techniques, namely observation, interviews, and documentation. The collected data were analyzed by data reduction, data presentation (Displey), and data verification or drawing conclusions. From the research results, it can be concluded that the communication strategy of PT Telkom Witel Denpasar Bali has five strategic parts used, namely Research, Planning, Execution, Measurement or Evaluation, Report. The obstacles to the Communication Strategy of PT Telkom Witel Denpasar Bali in facing the existence of Online Media are the factors of message sender, Media and Channels.
Tanggung Jawab Pt Telkom terhadap Pelanggan Indihome Fiber Terkait Gangguan Jaringan Internet Ditinjau dari Undang-Undang Nomor 8 Tahun 1999 tentang Perlindungan Konsumen(Studi Kasus PT Telkom Denpasar Bali): PT Telkom's Responsibility to Indihome Fiber Customers Regarding Internet Network Disruptions in the Light of Law Number 8 of 1999 concerning Consumer Protection (Case Study of PT Telkom Denpasar Bali) I Made Surya Dharma; Budiar; Abdul Rahman
Al-Gafari : Manajemen dan Pendidikan Vol. 4 No. 2 (2026): AGUSTUS
Publisher : Pendidikan Al-Gafari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.66886/algafari-mp.v4i2.327

Abstract

In Law Number 9 of 1999 concerning Consumer Protection, Article 4 regulates consumer rights and Article 7 regulates the obligations of business actors. However, the reality in the field is that PT Telkom Denpasar Bali has not fully fulfilled customer rights as regulated in Article 4 and the obligations regulated in Article 7 of Law Number 9 of 1999 concerning Consumer Protection. The purpose of this study is to determine PT Telkom's Responsibility towards Indihome Fiber Customers regarding Internet Network Disruptions reviewed from Law Number 8 of 1999 concerning Consumer Protection. The data sources for this study are library research, observation, and interviews. The analysis carried out is qualitative analysis. The results of this study can be concluded that PT Telkom's Responsibility towards Indihome Fiber Customers regarding Internet Network Disruptions reviewed from Law Number 8 of 1999 concerning Consumer Protection has not fulfilled its responsibility for errors and negligence caused by PT Telkom in the Denpasar Bali area itself and network supervision and maintenance have not been properly maintained, so that customers feel disadvantaged as Indhome Fiber users and the slow handling of PT Telkom in repairing the network.
Co-Authors Budiar Febryanto Rakhmat Hanafi I Made Surya Dharma Sutrisno