Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Indomera : Jurnal Magister Manajemen
Sri Yanna
FEB Universitas Islam Kebangsaan Indonesia (UNIKI) Bireuen, Aceh
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
ANALISIS KEPERCAYAAN DAN KUALITAS PELAYANAN TERHADAP KEPUASAN PASIEN RAWAT JALAN SERTA IMPLIKASINYA TERHADAP LOYALITAS PASIEN DI RSUD DR. FAUZIAH BIREUEN - ACEH Nirwansyah Nirwansyah; Sri Yanna; Afriana Afriana
IndOmera Vol 7 No 13 (2026): indOmera, Maret 2026
Publisher : LPPM-UNIKI

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55178/idm.v7i13.603

Abstract

Patient loyalty analysis at a hospital must be continuously monitored and optimal solutions sought. This is certainly related to patient satisfaction itself, which is influenced by both internal and external factors, such as patient trust in the hospital, the quality of service they perceive, or the experiences experienced by their families. Analysis using a statistical approach to prove the hypothesis, namely path model analysis between the variables studied. Data were collected through questionnaires from a sample of 325 outpatients at Dr. Fauziah Bireuen Regional Hospital. The results obtained: (1) There is a causality between patient trust and service quality of 0.656, which directly and indirectly influences patient satisfaction. Simultaneously, patient trust and service quality contribute positively to patient satisfaction by 58.1%. (2) The influence of patient trust on patient satisfaction, considering service quality, is 25.13%. And the direct and indirect influence of service quality on patient satisfaction, through patient trust, is 23.59%. (3) There is a direct and indirect influence of patient trust on patient loyalty, considering service quality, of 37.78%. And the influence of service quality on patient loyalty, through patient trust of 25.4%. (4) Simultaneously, patient trust and service quality make a positive contribution to patient loyalty of 64.3%.
Co-Authors Afriana Afriana Nirwansyah Nirwansyah