Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Economics, Management and Accounting
Fransisca Fitriani
Unknown Affiliation
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Analysis of Social Security Claims Data for Strategic Decision Making at BPJS Ketenagakerjaan Juanda Sri Trisnaningsih; Fransisca Fitriani
International Journal of Economics, Management and Accounting Vol. 3 No. 2 (2026): International Journal of Economics, Management and Accounting
Publisher : Asosiasi Riset Ekonomi dan Akuntansi Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61132/ijema.v3i2.1253

Abstract

Through a number of social programs, BPJS Ketenagakerjaan plays a significant role in providing social protection for workers in Indonesia. The large volume of claims submitted by participants generates valuable data that can be utilized as a source of knowledge in the decision-making process. The purpose of this study is to examine social security claim data from the Juanda Branch of BPJS Ketenagakerjaan in 2025 and determine how it can be used to inform strategic decision-making. This study employs a quantitative descriptive methodology using secondary data in the form of claim payment summaries. The analyzed programs include Old-Age Security (JHT), Work Accident Insurance (JKK), Death Benefit Insurance, Periodic Pension Benefits (JP Berkala), Lump-Sum Pension Benefits (JP Lumpsum), and Job Loss Insurance (JKP). The findings indicate that claim patterns across these programs provide important insights into workforce risk distribution and benefit utilization trends. Such information can support BPJS Ketenagakerjaan in improving service efficiency, financial planning, and policy formulation to enhance the effectiveness of social security delivery.
Co-Authors Sri Trisnaningsih