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All Journal Journal of Management - Small and Medium Enterprises (SME's)
Dewi Khrisna Sawitri
Department of Management, Faculty of Economics and Business, UPN “Veteran” Jawa Timur
Economics, Econometrics & Finance

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Unraveling employee performance of hospitality sector in Surabaya: Contribution of training quality and self-efficacy Febrinda Galuh Kirana; Dewi Khrisna Sawitri
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29344

Abstract

This study aims to examine the effects of training quality and self-efficacy on employee performance in a five-star hotel in East Surabaya. A quantitative research design was employed using a saturated sampling technique involving 77 employees. Data were collected through a multi-source approach, with training quality and self-efficacy assessed by employees, while employee performance was evaluated by supervisors to reduce common method bias. The proposed relationships were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that both training quality and self-efficacy have positive and significant effects on employee performance. These results suggest that investments in high-quality training programs and initiatives aimed at strengthening employees' self-efficacy can effectively enhance workforce performance in the hospitality industry. This study contributes to the human resource management literature by providing empirical evidence on the complementary roles of training quality and psychological capability in improving employee performance. The findings also offer practical implications for hotel managers in designing integrated training and employee development programs to strengthen organizational performance. Keywords: Employee Performance; Hospitality; Self Efficacy; Training Quality
Work procrastination and work-life balance as predictors of employee performance: evidence from a state-owned logistics company in Surabaya Alyyah Rahma Putri Hani; Dewi Khrisna Sawitri
Journal of Management Small and Medium Enterprises (SMEs) Vol 19 No 2 (2026): JOURNAL OF MANAGEMENT Small and Medium Enterprises (SME's)
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/jom.v19i2.29412

Abstract

Sustaining employee performance has become a strategic priority for organizations operating in highly demanding and competitive environments. Over the past three years, a state-owned logistics organization in Surabaya has experienced a consistent decline in employee productivity, underscoring the need to identify key behavioral and organizational factors influencing performance outcomes. This study examines the effects of work procrastination and work–life balance on employee performance within the organization. Adopting a quantitative research design and a census sampling approach, the study involved all 112 employees as respondents. Data were collected through structured questionnaires employing a five-point Likert scale and supported by semi-structured interviews and direct field observations. The proposed relationships were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS software. The findings reveal that work procrastination has a significant negative effect on employee performance, indicating that delays in task completion adversely affect productivity and work outcomes. Conversely, work–life balance positively and significantly influences employee performance, suggesting that employees who achieve a better balance between professional and personal responsibilities are more likely to perform effectively. Collectively, both variables explain 65.4% of the variance in employee performance, demonstrating substantial predictive power. The study contributes to the organizational behavior and human resource management literature by highlighting the dual importance of minimizing counterproductive work behaviors and fostering employee well-being to enhance performance. These findings offer practical implications for managers in state-owned enterprises seeking to improve organizational effectiveness through targeted interventions that reduce workplace procrastination and promote work–life balance initiatives. Keywords: Employee Performance; Work Procrastination; Work-Life Balance
Co-Authors Alyyah Rahma Putri Hani Febrinda Galuh Kirana