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All Journal JTH: Journal of Technology and Health
Sunandar Said
Department of Health Administration, Faculty of Health Sciences, Muhammadiyah University of Sidenreng Rappang
Health Professions Medicine & Pharmacology Nursing

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TITLE EVALUATION OF FACTORS ASSOCIATED WITH THE QUALITY OF BPJS PATIENT REGISTRATION SERVICES AT BARANTI PUBLIC HEALTH CENTER, SIDENRENG RAPPANG REGENCY Firda Ramadani; Zulkarnain Sulaiman; Sunandar Said; Devy Febrianti
JTH: Journal of Technology and Health Vol. 3 No. 4 (2026): April: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v3i4.828

Abstract

This study was motivated by the persistence of problems in BPJS patient registration services, such as long queues, unclear procedures, and suboptimal staff communication. These conditions have the potential to reduce service quality and patient satisfaction. This study aimed to analyze the factors associated with the quality of BPJS patient registration services at Baranti Public Health Center, Sidenreng Rappang Regency. This study used a quantitative approach with a cross-sectional design. The sample consisted of 99 respondents determined using the Slovin formula from a total population of 8,701 patients. Data were collected through Likert-scale questionnaires and observation. Independent variables included facilities and infrastructure, staff attitudes and communication, and service procedures, while the dependent variable was service quality. Data were analyzed using the Chi-Square test. The results showed that facilities and infrastructure had a significant relationship with service quality (p < 0.001), service procedures had a significant relationship with service quality (p < 0.001), and staff attitudes and communication also had a significant relationship with the quality of BPJS patient registration services (p < 0.001). The most dominant factor influencing service quality was staff attitudes and communication. It can be concluded that improving service quality can be achieved through improving facilities, enhancing staff competencies, and simplifying service procedures.
ANALYSIS OF THE EFFECT OF HEALTHCARE SERVICE QUALITY ON THE MANAGEMENT OF DIABETES MELLITUS AMONG OUTPATIENTS AT MANISA COMMUNITY HEALTH CENTER, SIDENRENG RAPPANG REGENCY Nurafifah; Khaeriyah Adri; Zulkarnain Sulaiman; Sunandar Said
JTH: Journal of Technology and Health Vol. 4 No. 1 (2026): July: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v4i1.870

Abstract

Diabetes mellitus is a chronic disease whose prevalence continues to increase, making it one of the major challenges in primary health care. At the Manisa Public Health Center, Sidenreng Rappang Regency, the number of diabetes mellitus cases increased from 310 in 2023 to 943 in 2025. This increase has intensified the workload of the public health center, highlighting the need to improve the quality of health services to ensure sustainable diabetes management. This study aimed to analyze the effect of health service quality, including service facilities and infrastructure, service mechanisms, and recording and reporting systems, on diabetes mellitus management, which was assessed through regular health check-ups, treatment adherence, and blood glucose monitoring among outpatients at the Manisa Public Health Center. This quantitative analytical study employed a cross-sectional design because it enabled the simultaneous measurement of the independent and dependent variables to examine their relationship. A total of 90 respondents were selected using simple random sampling. Data were collected through questionnaires and analyzed using simple linear regression. The results showed that health service quality had a positive and significant effect on diabetes mellitus management (p = 0.005). Therefore, improving the quality of health services is essential to support optimal and sustainable diabetes mellitus management in primary health care.
THE EFFECT OF HEALTH WORKERS' PERFORMANCE ON THE EFFECTIVENESS OF HEALTH SERVICES AT MAIWA PUBLIC HEALTH CENTER, ENREKANG REGENCY A. Saniang; Pratiwi Ramlan; Sunandar Said; Mardhatillah
JTH: Journal of Technology and Health Vol. 4 No. 1 (2026): July: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v4i1.893

Abstract

The performance of healthcare workers is an important factor influencing the effectiveness of healthcare services at community health centers (Puskesmas) as primary healthcare facilities. Improving healthcare workers' performance is essential to enhance service quality and meet community expectations. This study aimed to analyze the effect of healthcare workers' performance on the effectiveness of healthcare services at Maiwa Public Health Center, Enrekang Regency. A quantitative study with a cross-sectional design was conducted involving 98 respondents selected through accidental sampling from a population of 4,540 outpatient visitors. Data were collected using a structured questionnaire and analyzed through univariate analysis and simple linear regression using SPSS. The results showed that 51.0% of respondents assessed healthcare workers' performance as good, while 53.1% rated healthcare service effectiveness as good. Simple linear regression analysis revealed that healthcare workers' performance had a positive and significant effect on healthcare service effectiveness (p<0.05), with a coefficient of determination (R²) of 0.659, indicating that 65.9% of the variation in healthcare service effectiveness was explained by healthcare workers' performance. It can be concluded that improving healthcare workers' performance plays an important role in enhancing healthcare service effectiveness at Maiwa Public Health Center. Therefore, continuous performance evaluation and capacity development are necessary to improve service quality.
IMPLEMENTATION OF HEALTH PROMOTION MEDIA POLICY AT HEALTH FACILITIES: A CASE STUDY AT RAPPANG PUBLIC HEALTH CENTER, SIDENRENG RAPPANG REGENCY Nurfadilah Ruslan; Devy Febrianti; Zulkarnain Sulaiman; Sunandar Said
JTH: Journal of Technology and Health Vol. 4 No. 1 (2026): July: JTH: Journal of Technology and Health
Publisher : CV. Fahr Publishing

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61677/jth.v4i1.865

Abstract

Health promotion plays an important role in improving public health through the delivery of planned and sustainable health information. As a primary healthcare facility, community health centers (Puskesmas) have a strategic role in implementing health promotion media policies. This study aimed to analyze the implementation of health promotion media policies at Rappang Public Health Center, Sidenreng Rappang Regency, based on Warwick’s policy implementation theory, which includes organizational capability, support, information, and resource allocation. This study employed a descriptive qualitative method with a case study approach. Data were collected through in-depth interviews, observation, and documentation, and analyzed using thematic analysis with the assistance of NVivo 12 Plus software. The results showed that the implementation of health promotion media policies has generally been carried out well. Organizational capability was reflected in program planning and implementation based on activity targets, although specific standard operating procedures were not yet available. Support from leadership, adequate facilities, and cross-sector collaboration contributed to program implementation. Health information was disseminated through both printed and digital media, while resource allocation remained constrained by limited personnel and multiple responsibilities among health promotion officers. The study concludes that the implementation of health promotion media policies at Rappang Public Health Center has been effective; however, improvements in standard operating procedures and human resource capacity are needed to enhance program effectiveness.
Co-Authors A. Saniang Devy Febrianti Firda Ramadani Khaeriyah Adri Mardhatillah Nurafifah Nurfadilah Ruslan Pratiwi Ramlan Zulkarnain Sulaiman