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All Journal INCIDENTAL : JOURNAL OF COMMUNITY SERVICE AND EMPOWERMENT
Muh Askal Basir
Universitas Hasanuddin
Religion Agriculture, Biological Sciences & Forestry Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Languange, Linguistic, Communication & Media

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OPTIMALISASI PELAYANAN PUBLIK DESA MELALUI PENINGKATAN KOMPETENSI APARATUR PEMERINTAHAN DESA Muh Askal Basir; La Asiri
INCIDENTAL : Journal Of Community Service and Empowerment Vol 5 No 1 (2026): INCIDENTAL : Journal of Community Service And Empowerment
Publisher : Pusat Studi Ekonomi Publikasi Ilmiah dan Pengembangan SDM

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62668/ijcse.v5i1.2573

Abstract

This Community Service Program aimed to enhance the competence of village government officials to optimize the quality of public services. The program was implemented through socialization, training, mentoring, and evaluation using pre-test and post-test assessments. The training materials covered public service standards, village administrative management, records management, service communication, and the utilization of information technology. The results demonstrated a significant improvement in the competence of village officials, with the average score increasing from 48% to 87%. This improvement contributed to better public service quality, as reflected in greater service timeliness, information transparency, officials’ responsiveness, and higher community satisfaction. Furthermore, the program strengthened village governance by improving the professionalism, effectiveness, and accountability of public officials. Therefore, training and mentoring proved to be effective strategies for developing the capacity of village officials in delivering high-quality, responsive, and community-oriented public services.
Co-Authors La Asiri