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All Journal Jurnal Sintesis: Penelitian Sains, Terapan dan Analisisnya Journal of Hospital Administration and Management (JHAM)
Kurniati Nawangwulan
Program Studi DIII Administrasi Rumah Sakit Politeknik Bhakti Kartini
Agriculture, Biological Sciences & Forestry Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Decision Sciences, Operations Research & Management Environmental Science Immunology & microbiology Materials Science & Nanotechnology Mathematics Medicine & Pharmacology Physics Public Health

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Kualitas Limbah Cair di Rumah Sakit Graha Juanda Bekasi Tahun 2026 Yusnita Yusfik; Yuli Restiyanti; Nur Alam; Kurniati Nawangwulan
Jurnal Sintesis: Penelitian Sains, Terapan dan Analisisnya Vol 7 No 1 (2026): Juni 2026
Publisher : Fakultas Sains, Teknologi, dan Analsisi Institut ilmu Kesehatan Bhakti Wiyata

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56399/jst.v7i1.425

Abstract

MUTU PELAYANAN KESEHATAN PESERTA ASKES DITINJAU DARI SEGI PELAYANAN PRIMA PADA UNIT RAWAT INAP RUMAH SAKIT GRAHA JUANDA Kurniati Nawangwulan; Zulaika; Yusnita Yusfik
Journal of Hospital Administration and Management (JHAM) Vol 7 No 1 (2026): Journal of Hospital Administration and Management (JHAM)
Publisher : LPPM Universitas Awal Bros

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54973/jham.v7i1.870

Abstract

Efforts to provide good health services to speed up the healing process of illnesses suffered are everyone's hope and human right. The aim of the research is to determine the description of the quality of health services for Askes participants in terms of Responsiveness, Assurance, and Empathy Based on Education, Years of Service, and Incentives for health workers at Hospital Graha Juanda. This type of research is observational with a descriptive approach to obtain an overview of quality Health services are reviewed in terms of excellent service at Hospital Graha Juanda. The results showed that 89.2% of the 37 health workers who said they received incentives provided good quality service to health insurance patients, while 41.4% of the 29 health workers who said they did not receive incentives provided good quality service. The conclusion is that there are 83.0% of health workers who have a D3 education level and provide excellent quality service to health insurance patients and 89.2% of health workers who receive incentives and provide good quality service to health insurance patients are 89.2%.
Co-Authors Nur Alam Yuli Restiyanti Yusnita Yusfik Yusnita Yusfik Zulaika