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All Journal JIMAD : Jurnal Ilmiah Multidisiplin
Syaifulrijal Mahulauw
Universitas Pattimura Ambon
Religion Humanities Computer Science & IT Economics, Econometrics & Finance Health Professions Languange, Linguistic, Communication & Media

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Dominasi Struktur Birokrasi terhadap Inovasi Pelayanan Publik: Kajian Perspektif Teori Franpoort Hatty Suat; Syaifulrijal Mahulauw; Judy de Fretes
JIMAD : Jurnal Ilmiah Multidisiplin Vol. 3 No. 2 (2026): JIMAD : Jurnal Ilmiah Multidisiplin (January)
Publisher : Asosiasi Guru dan Dosen Seluruh Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59585/jimad.v3i2.905

Abstract

This study examines how the dominance of bureaucratic structures influences innovation in public service delivery within governmental institutions. Using the analytical framework of Franpoort’s Theory, which conceptualizes bureaucracy as a system of formal structures, hierarchy, procedures, and control mechanisms, this research investigates whether these elements hinder or enable innovation in public organizations. Employing a qualitative case study approach in selected Indonesian public service units, data were collected through in-depth interviews, observations, and document analysis. The findings reveal that highly rigid bureaucratic structures tend to suppress flexibility, discourage individual initiatives, and slow down the adoption of new ideas. However, when bureaucratic dominance is balanced with supportive organizational culture and innovative leadership, bureaucracy can serve as a framework that stabilizes and sustains innovation. This study contributes to public administration theory by reinterpreting bureaucratic dominance through Franpoort’s perspective, emphasizing that bureaucracy and innovation are not necessarily contradictory but can be complementary under adaptive institutional arrangements. The results highlight the need for structural reform and leadership strategies that foster creativity, cross-functional collaboration, and responsive governance in public service delivery.
Co-Authors Hatty Suat Judy de Fretes