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All Journal Jurnal Interprof Journal of Management and Innovation Entrepreneurship (JMIE)
Sardiyo
Universitas Bina Insan
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Environmental Science Social Sciences Other

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IMPLEMENTATION OF TOTAL QUALITY MANAGEMENT IN THE BIOMASS VILLAGE MODEL TO IMPROVE PRODUCT QUALITY AND OIL PALM FARMERS’ PERFORMANCE ON RUPAT ISLAND Eddy Irsan Siregar; Sardiyo; Melly Febriyanti; Dheo Rimbano
Jurnal Interprof Vol 12 No 1 (2026): Jurnal Interprof, April
Publisher : LPPM UNIVERSITAS BINA INSAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32767/interprof.v12i1.3318

Abstract

Purpose: This study aims to analyze the implementation of Total Quality Management (TQM) in the Biomass Village model on Rupat Island and its implications for biochar/compost product quality and smallholder oil palm farmer performance. Research Methodology: This study employed a descriptive-applied case study approach conducted in the Biomass Village area on Rupat Island. Data were collected through questionnaires administered to 32 smallholder oil palm farmers, supported by field observations, interviews, and production-process documentation. The study examined the implementation of TQM practices in biochar/compost production and analyzed the relationship between quality management, product quality, and farmer performance using descriptive analysis techniques. Results: The implementation of TQM in the Biomass Village model positively affects the quality of biochar/compost products and improves smallholder oil palm farmer performance through better quality-oriented production management and organizational strengthening. Conclusions: The implementation of TQM in the Biomass Village model positively affects the quality of biochar/compost products and improves smallholder oil palm farmer performance through better quality-oriented production management and organizational strengthening. Limitations: This study is limited to a case study involving 32 farmers within one Biomass Village area on Rupat Island, which may limit the generalization of findings to other agricultural communities or regions. Contributions: This study contributes to the fields of quality management, sustainable agriculture, circular economy, and rural development by demonstrating the practical application of TQM in smallholder farming systems. Pedagogically, the study can also serve as a teaching case for quality management education related to sustainable village development and community-based agricultural innovation.
EVALUATING PUBLIC SERVICE QUALITY IN DISASTER MANAGEMENT: A SERVQUAL-BASED QUALITATIVE STUDY OF BPBD MUSI RAWAS REGENCY Jumadil Tigar Husni; Sardiyo; Kusumanto
Journal of Management and Innovation Entrepreneurship (JMIE) Vol. 4 No. 1 (2026): October
Publisher : Yayasan Nuraini Ibrahim Mandiri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70248/jmie.v4i1.4644

Abstract

This study evaluates the quality of public disaster management services delivered by the Regional Disaster Management Agency of Musi Rawas Regency, a district facing recurring floods, landslides, and forest and land fires despite its recent shift from a high- to a moderate-risk category on the Disaster Risk Index. Although the agency officially reported performance achievement above 100% in the 2024 fiscal year, field conditions reveal persistent gaps in equipment, personnel, and logistical readiness, raising the question of how administrative performance can be reconciled with community experience. Using a descriptive qualitative, embedded single-case study design, data were collected through in-depth interviews with 16 purposively selected informants representing BPBD leadership, the Rapid Response Team (TRC), sub-district heads, and affected community members, supplemented by observation and documentation, with source and technique triangulation applied to ensure data validity. Data were analyzed using Miles and Huberman's interactive model. Findings show that while tangible resources, personnel numbers, and equipment remain below ideal standards, the agency demonstrates strong reliability, responsiveness, assurance, and especially empathy in the field, partly offsetting these physical limitations. These findings carry practical policy implications for prioritizing budget allocation toward equipment procurement and decentralized, route-based response planning across Musi Rawas Regency's sub-districts
Co-Authors Dheo Rimbano Eddy Irsan Siregar Jumadil Tigar Husni Kusumanto Melly Febriyanti