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All Journal Scientific Journal of Reflection : Economic, Accounting, Management and Business JURISMA: Jurnal Riset Bisnis & Manajemen
Rizka Aula Assaf
Universitas Wanita Internasional
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

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Promotion and Service Quality on Students InDriver Decisions Titin Khoerunnisa; Rizka Aula Assaf
JURISMA : Jurnal Riset Bisnis & Manajemen Vol. 15 No. 2: Oktober 2025
Publisher : Program Studi Manajemen, Fakultas Ekonomi dan Bisnis, Universitas Komputer Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34010/jurisma.v15i2.18219

Abstract

The rapid advancement of digital technology has significantly transformed consumer behavior, particularly in the increased use of online transportation services such as InDrive. The intense competition in this industry compels companies to optimize promotional strategies and maintain service quality to influence consumers purchasing decisions. This study aims to analyze the effect of promotion and service quality on purchasing decisions among students using the InDrive application at the International Women University Bandung. A quantitative descriptive-verificative method was employed, and data were collected through questionnaires distributed to 92 respondents selected using purposive sampling. The data were analyzed using validity, reliability, classical assumption, and multiple linear regression tests at a 5% significance level. The results reveal that promotion has a significant effect on purchasing decisions, while service quality exerts a stronger and more dominant influence. This study concludes that effective promotional strategies combined with optimal service quality can strengthen consumer trust and purchasing decisions for application-based online transportation services. Keywords: Promotion; Service Quality; InDrive; Consumer Behavior; Customer Loyalty
Pengaruh Promosi Digital Tiktok dan Lokasi terhadap Keputusan Pembelian Pelanggan Salapak Micro Shop di Kota Bandung Trian Permana Putra; Rizka Aula Assaf
SCIENTIFIC JOURNAL OF REFLECTION : Economic, Accounting, Management and Business Vol. 9 No. 2 (2026): SCIENTIFIC JOURNAL OF REFLECTION: Economic, Accounting, Management, & Business
Publisher : Sekolah Menengah Kejuruan (SMK) Pustek

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/sjr.v9i2.1433

Abstract

This study addresses the issue of unstable sales performance at Salapak Micro Shop in Bandung City, even though digital promotion through TikTok has been implemented and the business location has been relocated. These conditions indicate the need to identify key factors influencing customer purchasing decisions. The purpose of this research is to examine the effect of TikTok-based digital promotion and business location on customers’ purchasing decisions, both partially and simultaneously. The study employs an explanatory research design with a quantitative approach. Data were collected through questionnaires distributed to 95 customers who had made purchases at Salapak Micro Shop and were exposed to TikTok promotional content. The sampling technique used was purposive sampling, and the data were analyzed using multiple linear regression with SPSS version 27. The findings reveal that TikTok digital promotion has a positive and significant effect on purchasing decisions. Business location also shows a positive and significant influence on purchasing decisions. Simultaneously, digital promotion through TikTok and business location significantly affect customers’ purchasing decisions. The coefficient of determination indicates that both variables contribute substantially to purchasing decisions, while the remaining variance is influenced by other factors not examined in this study. These results highlight the importance of integrating effective digital promotion strategies with strategic location management to strengthen the competitiveness of UMKM retail businesses.
Co-Authors Titin Khoerunnisa Trian Permana Putra