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Hendri Ekasatria
Information Systems Study Program, Faculty of Informatics Engineering and Design, Nusa Putra University, Sukabumi, West Java, Indonesia
Computer Science & IT Electrical & Electronics Engineering Engineering

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Evaluation of the Silent Center System Using Cobit 2019 at Disnakertrans Sukabumi Regency With the DSS03 Domain Raudya Kamila Bilqis; Habi Baturohmah; Hendri Ekasatria
Teknika Vol. 14 No. 2 (2025): July 2025
Publisher : Center for Research and Community Service, Institut Informatika Indonesia (IKADO) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34148/teknika.v14i2.1222

Abstract

In the digital era, Information Technology (IT) plays a crucial role in improving the efficiency of public services, including at the Dinas Ketenagakerjaan dan Transmigrasi of Sukabumi Regency. One of the service innovations developed is the Silent Center website, which functions as an integrated system for issuing Job Seeker Cards (AK-1). However, this system faces various challenges, such as suboptimal performance, dependence on the main domain, and limitations in IT problem management. This study aims to evaluate the Silent Center system using the COBIT 2019 framework, focusing on the DSS03 – Managed Problems domain. The capability level analysis results indicate that the system's capability level is at Level 3 with a maturity level score of 61.30%, signifying that the system has achieved its purpose in a much more organized manner using organizational assets, with processes typically well-defined. The main issues identified include a lack of IT problem documentation, limited expert personnel, and reliance on vendors. Based on the evaluation results, this study provides improvement recommendations to enhance the efficiency and effectiveness of Silent Center system management, making it more reliable in supporting job seeker services.
MyJapfa Application Information System Audit Using Cobit 2019 Framework Subdomain DSS02 Muchamad Agung Luxvacry; Arny Lattu; Hendri Ekasatria
Teknika Vol. 14 No. 2 (2025): July 2025
Publisher : Center for Research and Community Service, Institut Informatika Indonesia (IKADO) Surabaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.34148/teknika.v14i2.1255

Abstract

The effective implementation of Information Technology (IT) governance plays a crucial role in enhancing operational efficiency, particularly in the agribusiness industry, which is increasingly reliant on digital systems. PT Japfa Comfeed Indonesia Tbk Unit Kalapanunggal 2 utilizes the MyJapfa application to manage service requests and incident resolution as part of its IT service operations.This study aims to evaluate the capability level of the MyJapfa application using the COBIT 2019 framework, specifically focusing on the DSS02 subdomain—Managed Service Requests and Incidents. COBIT 2019 is a globally recognized IT governance model that ensures IT processes are aligned with organizational goals, making it highly relevant for agribusiness companies seeking consistency, compliance, and adaptability. The research methodology includes interviews, direct observations, and document analysis to measure IT process maturity. The findings reveal that the MyJapfa system currently operates at Capability Level 4 (Predictable Process), indicating consistent and measurable practices. However, several issues were identified, such as insufficient incident classification, lack of automated monitoring, and limited documentation of incident resolution. Recommendations include enhancing automation, formalizing classification schemes, integrating ERP systems, and conducting regular audits. These efforts are expected to strengthen IT governance and contribute to the digital transformation of the agribusiness sector.
Co-Authors Arny Lattu Habi Baturohmah Muchamad Agung Luxvacry Raudya Kamila Bilqis