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All Journal Care : Jurnal Ilmiah Ilmu Kesehatan
Septin Maisharah Karyono
Universitas Muhammadiyah Malang ; Stikes Muhammadiyah Bojonegoro
Health Professions Nursing Public Health

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Job Crafting Influences Work Engagement Through The Mediation Of Organizational Trust Among Healthcare Workers Septin Maisharah Karyono; Tulus Winarsunu; Nida Hasanati
Care : Jurnal Ilmiah Ilmu Kesehatan Vol 14, No 2 (2026): EDITION JULY 2026
Publisher : Universitas Tribhuwana Tunggadewi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33366/jc.v14i2.8517

Abstract

Healthcare workers frequently experience high workloads, emotional demands, and organizational pressures that may reduce work engagement. Although job crafting has been associated with positive work outcomes, the mechanism through which organizational trust influences this relationship remains insufficiently understood, particularly in healthcare settings. This cross-sectional study was conducted at X Hospital Surabaya between 2 March 2026 and 12 March 2026. The study involved healthcare workers (nurses, doctors, and midwives) selected using purposive sampling. Data were collected using validated questionnaires measuring job crafting, organizational trust, and work engagement. Structural Equation Modeling Partial Least Squares (SEM-PLS) with 5,000 bootstrap resamples were generated to analyze the data. Job crafting significantly influenced organizational trust (?=0.585; p0.001). Organizational trust significantly influenced work engagement (?=0.725; p0.001). However, the direct effect of job crafting on work engagement was not significant (?=0.035; p=0.649). The indirect effect through organizational trust was significant (?=0.424; p0.001), indicating full mediation. Organizational trust fully mediates the relationship between job crafting and work engagement. Strengthening organizational trust is essential for translating proactive work behaviors into sustainable engagement among healthcare workers
Co-Authors Nida Hasanati, Nida Tulus Winarsunu