Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Journal of Gastro Tourism (JOGASTO) Nusantara : Jurnal Ilmiah Pariwisata dan Perhotelan
Winda Rosita Dewi
Akademi Pariwisata Dharma Nusantara Sakti
Arts Humanities Economics, Econometrics & Finance Education Social Sciences Other

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
UPAYA GUEST RELATION OFFICER (GRO) DALAM MELAYANI TAMU MEMBER ACCOR DI FRONT OFFICE DEPARTEMENT HOTEL MERCURE PONTIANAK KALIMANTAN BARAT Winda Rosita Dewi; Resti
JURNAL NUSANTARA Vol 8 No 2 (2025): Edisi 16 Sep 2025
Publisher : AKPARDA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63986/nsn.v8i2.119

Abstract

This research discusses how the service procedures of a guest relation officer (GRO) at Mercure Hotel Pontianak West Kalimantan and how the guest relation officer's efforts in handling very important person (VIP) guests at Mercure Hotel Pontianak. This research method used qualitative descriptions, namely descriptive statistics with the research subject was Guest Relation Officer with Accor Membership guests. Data collection methods were obtained through observation, interviews, documentation, and literature study. The results of this study indicate that the higher the level of service provided by front office staff, the more positive the guest experience in enjoying the services at the hotel. The main factors that contribute to the success of front office services are interpersonal skills, the ability to understand guest needs, and the implementation of operational standards properly.
A phenomenological study of nightclub visitor lifestyles and their role in shaping urban night tourism in yogyakarta Fera Dhian Anggraini; Azis Fitri Profita Aznam; Winda Rosita Dewi
Journal of Gastro Tourism Vol. 4 No. 1 (2026): February 2026
Publisher : Surya Hijau Manfaat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.52465/jogasto.v4i1.658

Abstract

This study aims to identify the lifestyle patterns of nightclub visitors based on observational data and in-depth interviews with 25 participants at prominent nightclubs in Yogyakarta. The research employed a qualitative approach with a phenomenological design and was analyzed using NVivo software. The findings reveal three dominant themes in the lifestyle of nightclub visitors in Yogyakarta: culture and norms, hedonism, and representation and self-validation. A distinctive finding shows that visitors actively negotiate between pleasure-seeking behavior and strong local socio-cultural expectations. As a city widely recognized as a student and cultural center, Yogyakarta’s nightlife reflects a pattern of self regulation in which visitors seek enjoyment while maintaining social respectability. These findings provide empirically grounded insights into the unique characteristics of Yogyakarta’s urban night tourism and offer references for developing more adaptive, culturally sensitive, and safe nightlife management strategies.
Co-Authors Azis Fitri Profita Aznam Fera Dhian Anggraini Resti