Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal Insaniyat: Journal of Islam and Humanities Shaut Al-Maktabah: Jurnal Perpustakaan, Arsip dan Dokumentasi
Rahmat Iqbal
Universitas Islam Negeri Raden Intan Lampung, Indonesia
Arts Humanities Computer Science & IT Languange, Linguistic, Communication & Media Library & Information Science Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Role of the Repository for the Preservation of Management Information and Digital Services in the Library of the Raden Intan Islamic University Eni Amaliah; Rahmat Iqbal; Irva Yunita; Hildawati Almah
Insaniyat: Journal of Islam and Humanities Vol. 10 No. 1 (2025): Insaniyat: Journal of Islam and Humanities
Publisher : Faculty of Adab and Humanities, Syarif Hidayatullah State Islamic University (UIN) Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15408/insaniyat.v10i1.42413

Abstract

The repository application is a tool used by librarians in preserving managed information and improving library digital services. Utilization evaluation is important in knowing the management of the repository. This is only to achieve one expectation, which is satisfaction for users. The purpose of this research is to ensure the use of the repository as a form of information preservation owned by the UIN Raden Intan library to make it easier for academics to take research information and to make it easier for students to conduct thesis research. The method used is qualitative descriptive. This method gives freedom to researchers to conduct research reviews so that researchers can deliver this research according to the conditions that occur. To support data collection, researchers used interview, observational and literature methods. The result of this study is that the UIN Raden Intan library stores information periodically with the aim of presenting information as needed. Repository information is presented using the format of year, study program and faculty. This provides convenience and flexibility for all UIN academics in taking digital information and services. The repository has been implemented using an online model, this adds flexibility for academics and researchers in obtaining research references without being hampered by distance and time in the UIN Raden Intan library.
Strategi peningkatan kualitas layanan perpustakaan institut bakti nusantara berperspektif servqual Nazwa Rifani; Eni Amaliah; Rahmat Iqbal
Shaut Al-Maktabah : Jurnal Perpustakaan, Arsip dan Dokumentasi Vol. 18 No. 1 (2026): Shaut al-Maktabah
Publisher : Program Studi Diploma Tiga Ilmu Perpustakaan Fakultas Adab dan Humaniora UIN Imam Bonjol Padang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37108/shaut.v18i1.2725

Abstract

Background of the Study: Library service quality plays an important role in supporting user satisfaction and optimizing access to information resources. However, several aspects of library services at Institut Bakti Nusantara (IBN) Pringsewu still require improvement, particularly in facilities, service systems, and human resources. Objectives: This study aims to analyze the quality of library services at the Library of Institut Bakti Nusantara (IBN) Pringsewu based on the five SERVQUAL dimensions (tangibles, reliability, responsiveness, assurance, and empathy) and to formulate strategies for improving library services. Method: This study employed a descriptive qualitative approach. Data were collected through interviews, observations, and documentation involving librarians and library users. The data were analyzed descriptively using the five SERVQUAL dimensions: tangibles, reliability, responsiveness, assurance, and empathy. Finding: The results show that the tangibles, reliability, and responsiveness dimensions have not been fully optimized due to limitations in facilities, collection updates, system stability, and human resources. Meanwhile, the assurance and empathy dimensions were implemented well through professional services, courteous staff attitudes, and user-oriented assistance in library collection management. Conclusion: Improving library service quality requires enhancing library facilities and collections, increasing system reliability, strengthening human resources, maintaining professional service standards, and sustaining user-oriented practices to improve overall library service quality.
Co-Authors Eni Amaliah Hildawati Almah Irva Yunita Nazwa Rifani