Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal Jurnal Manajemen Riset Inovasi
Fensca F Lahallo
Unknown Affiliation
Decision Sciences, Operations Research & Management

Published : 1 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search

 1 
Pengaruh Kualitas Layanan Terhadap Kepuasan Karyawan pada Bagian Laundry PT. KSO GDSK-PDI (KGP) Kabupaten Teluk Bintuni Helda Yohanesia; Fensca F Lahallo; Rais Rumaday; Ino Rocky
Jurnal Manajemen Riset Inovasi Vol. 4 No. 3 (2026): Jurnal Manajemen Riset Inovasi
Publisher : Lembaga Pengembangan Kinerja Dosen

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55606/mri.v4i3.9907

Abstract

This study aims to determine the effect of service quality on employee satisfaction in the laundry division of PT. KSO GDSK-PDI (KGP), Teluk Bintuni Regency. The research employed a quantitative approach using a simple linear regression analysis. Data were collected through questionnaires distributed to 93 respondents selected using simple random sampling. The results indicate that service quality has a positive and significant effect on employee satisfaction. The regression equation obtained is Y = 0.400 + 0.967X, indicating that every one-unit increase in service quality increases employee satisfaction by 0.967 units. The t-test result shows a significance value of 0.000 (<0.05) with a t-value of 14.341, confirming that service quality significantly affects employee satisfaction. Furthermore, the coefficient of determination (R²) is 0.693, meaning that service quality explains 69.3% of the variation in employee satisfaction, while the remaining 30.7% is influenced by other variables not examined in this study. Therefore, improving service quality is essential for increasing employee satisfaction within the company.
Co-Authors Helda Yohanesia Ino Rocky Rais Rumaday