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All Journal Jurnal Ekonomi Manajemen Sistem Informasi EduInovasi: Journal of Basic Educational Studies
Mulyati Mulyati
Universitas Multi Data Palembang, Palembang, Indonesia
Religion Economics, Econometrics & Finance Education Social Sciences Other

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Analisis Manajemen Layanan Teknologi Informasi Menggunakan ITIL V3 Pada Layanan Masyarakat Muhammad Nouval Ramadhani; Mulyati Mulyati; Fiara Jayantri
Jurnal Ekonomi Manajemen Sistem Informasi Vol. 7 No. 3 (2026): Jurnal Ekonomi Manajemen Sistem Informasi (Januari - Februari 2026)
Publisher : Dinasti Review

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.38035/jemsi.v7i3.7533

Abstract

Layanan masyarakat merupakan salah satu instansi di bidang pemerintahan yang memiliki banyak divisi untuk memberikan layanan pada masyarakat. Dalam memberikan pelayanan, layanan masyarakat menghadapi kendala dalam penyelenggaraan layanan Teknologi Informasi. Gangguan server, baik pusat maupun lokal, serta kerusakan infrastruktur jaringan berdampak pada keterlambatan layanan, antrean panjang dan penurunan kepuasan masyarakat. Penelitian ini bertujuan menganalisis pengelolaan layanan TI dengan pendekatan IT Service Management (ITSM) menggunakan kerangka kerja ITIL V3 pada domain Service Operation. Hasil kajian diharapkan dapat memberikan gambaran tingkat kematangan layanan TI dan menjadi dasar dalam peningkatan efektivitas serta keandalan layanan teknologi informasi di layanan masyarakat.
Analisis Penerimaan Pengguna Aplikasi Go Pendamping Menggunakan Technology Acceptance Model (TAM): Studi kasus Balai Perhutanan Sosial Palembang Muhammad Arief Pratama; Mulyati Mulyati
EduInovasi:  Journal of Basic Educational Studies Vol. 6 No. 1 (2026): EduInovasi:  Journal of Basic Educational Studies
Publisher : Intitut Agama Islam Nasional Laa Roiba Bogor

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/edu.v6i1.11245

Abstract

This study aims to analyze the level of acceptance and effectiveness of the Go Pendamping application used by field facilitators at the Social Forestry Center of Palembang. The research adopts a quantitative approach using a survey method and is based on the Technology Acceptance Model (TAM) with the addition of the User Satisfaction variable. The variables examined include Perceived Ease of Use, Perceived Usefulness, Attitude Toward Using, Behavioral Intention to Use, and User Satisfaction. Data were collected through questionnaires distributed to active field facilitators selected using purposive sampling, supported by interviews and literature review. The data were analyzed using Partial Least Square–Structural Equation Modeling (PLS-SEM) with SmartPLS software. The results of the outer model analysis indicate that all indicators meet the criteria of convergent validity, discriminant validity, and reliability. Furthermore, the inner model analysis shows that Perceived Ease of Use and Perceived Usefulness have a significant influence on user attitudes and behavioral intentions. Behavioral Intention also demonstrates a strong effect on User Satisfaction. The findings conclude that the Go Pendamping application is well accepted by users and effectively supports reporting, monitoring, and evaluation activities in social forestry assistance. This study provides empirical evidence and recommendations for improving the implementation of information systems in public sector organizations.
Co-Authors Fiara Jayantri Muhammad Arief Pratama Muhammad Nouval Ramadhani