Annisa Rahmani Qastharin
Institut Teknologi Bandung, Indonesia

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Designing Website as Digital Marketing to Promote Construction Company (A Case Study of PT NLA) Nabila Syachfitria; Annisa Rahmani Qastharin
Mandalika Journal of Business and Management Studies Vol 2 No 2 (2024): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v3i1.134

Abstract

In this era of globalization, the construction industry continues to grow and significantly contributes to economic growth in Indonesia. However, the industry faces intense business competition and market dynamics that continue to change every year. These conditions pose challenges for companies to continuously develop and adjust their business strategies. One viable business strategy is the use of digital marketing as a promotional tool to reach a wider target audience, enhance the company's positive image, and increase brand awareness. Digital marketing can be implemented by companies through the use of websites to build the company's online presence. A website aims to improve the company's visibility and serve as accessible information for all people. In this context, PT NLA is a construction company in West Java that needs to implement a website as a digital promotional tool. Currently, the company does not have a website to introduce and market its services. As a result, PT NLA has limited information available on various online platforms due to the absence of direct information from an official company website. Therefore, having a company website is crucial for long-term marketing investment. This research aims to analyze and design two prototype website concepts to provide recommendations for the company. The research employs the design thinking method to assist in the analysis and design of the website prototypes for PT NLA. It also uses a mixed-methods approach to enrich the data. Qualitative data will be collected through semi-structured interviews with internal and external company stakeholders, while quantitative data will be used during the testing phase in the form of the System Usability Scale (SUS). The testing phase aims to obtain evaluation scores and feedback from both internal and external company stakeholders regarding the two prototypes designed by the researchers. These prototypes will be tested and evaluated based on the highest scores and validation from the company's internal stakeholders. The research results indicate that the second prototype website concept received the highest scores compared to the first prototype. This concludes that the second prototype is the best website concept that can be implemented by the company.
The Impact of Service Quality and Electronic Service Quality on Customer Satisfaction and Customer Loyalty: A Study on The Customers of Bank Central Asia Saskia Deffa Febriend; Annisa Rahmani Qastharin
Mandalika Journal of Business and Management Studies Vol 2 No 2 (2024): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v3i1.135

Abstract

The Indonesian banking sector is facing increasing competition due to the rise of digital banks. This has led to evolving customer preferences, with a growing demand for seamless digital banking experiences. While BCA has a strong market position, it faces complaints regarding its mobile banking app, M-BCA, particularly concerning user interface and experience, which indicates potential issues with service quality and electronic service quality. The need to understand the factors influencing customer satisfaction and loyalty in this changing landscape are growing from conventional banks, like BCA. This study investigates the impact of SERVQUAL and e-SERVQUAL on customer satisfaction, electronic customer satisfaction and loyalty among BCA customers in Indonesia, which aims to address the challenges faced by conventional banks in the face of increasing competition from digital banks. A quantitative research approach was employed, involving a survey of 210 Gen Z and Gen Y BCA customers in Jabodetabek and Bandung. Data analysis was conducted using descriptive statistics and Partial Least Squares Structural Equation Modelling (PLS-SEM). The results confirm that both SERVQUAL and e-SERVQUAL significantly and positively influence customer satisfaction, which in turn strongly influence customer loyalty. However, e-SERVQUAL does not have a direct impact on customer loyalty, suggesting a more complex relationship. While digital services are increasingly important, traditional service quality remains a key driver of customer loyalty. The findings underscore the importance for conventional banks like BCA to maintain high service quality standards first and later continuously improve digital offerings to remain competitive in the digital age.
Enhancing PT. LVC Website Marketing Strategy To Generate Leads Through Conversion Rate Optimization (CRO) Haiqa Matahati; Annisa Rahmani Qastharin
Mandalika Journal of Business and Management Studies Vol 2 No 2 (2024): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v3i1.136

Abstract

PT. LVC is a B2B company that provides consultation services for management, QHSE (Quality, Health, Safety, and Environment), regulatory compliance, and business strategy. PT. LVC is aiming to grow its business due to increasing competition. They operate as a consulting firm offering one-time purchase services tailored to each industry. This makes it challenging to secure repeat sales from previous clients. Currently, their primary source of new clients is through their website because after trying other channels, website is the most effective and digital marketing nowadays have proven to be highly impactful. To increase sales and help PT. LVC grow, their website needs to be optimized to generate leads or potential customers, ultimately boosting revenue. Increasing revenue is PT. LVC current primary objective. To achieve this, the conversion rate optimization theory developed by Chris Goward (2012) will be utilized, with a qualitative approach. First, an assessment was conducted to understand the current website marketing strategy through secondary data from company documents. Primary data will then be collected via interviews to identify which elements can be improved through split testing to achieve a higher conversion rate. The interview results were analyzed using thematic analysis, revealing that the aspects to be optimized include adding a free consultation feature, improving the call to action, and designing the "Contact Us" button. These identified aspects will be varied and tested using split testing. The split testing involves three individuals from different industries within PT. LVC market scope. The key finding from the split testing is the recommendation that it is crucial to recognize potential customers within businesses as individuals and understand their behavior on the website to generate more leads. This research contributes to an understanding of B2B market behavior, specifically for consulting companies.
Influence of Beauty Micro-Influencer Towards Indonesian Purchase Intention of Skincare Products Agustinus Krishna Pratama Gracia Adi; Annisa Rahmani Qastharin
Mandalika Journal of Business and Management Studies Vol 2 No 2 (2024): Mandalika Journal of Business and Management Studies
Publisher : Mandalika Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59613/mjbms.v3i1.137

Abstract

The Indonesian skincare industry has seen robust growth, with revenue reaching $2.06 billion in 2023 and projected to continue rising. This surge is accompanied by increased market competition, marked by a significant influx of new brands. Consumers face challenges in brand selection, often influenced by social media beauty influencers. This thesis explores the role of micro-influencers in shaping consumer purchase intentions, focusing on their credibility and its impact on brand attitude and purchase behavior. This study the concerning the effectiveness of micro-influencers and sets forth research questions and objectives to evaluate the influence of micro-influencer credibility on brand attitude and purchase intention.The theoretical foundations review relevant literature on influencer marketing, particularly the classification and characteristics of influencers. It delves into the concept of purchase intention and the Ohanian model of credibility, which includes attractiveness, trustworthiness, and expertise. This framework establishes the understanding how micro-influencers affect consumer attitudes and behaviors. The methodology outlines the quantitative approach and survey methodology used to collect data from 160 active skincare users in Indonesia. It details the measurement of variables, such as influencer credibility, brand attitude, and purchase intention, and describes the data analysis techniques using SEM-PLS which is employed to test the hypotheses. Data analysis reveals significant correlations between micro-influencer credibility attributes and brand attitude. Attributes such as expertise, trustworthiness, and attractiveness enhance consumer perception of skincare brands. The analysis confirms that a positive brand attitude mediates the relationship between influencer credibility and purchase intention, highlighting the strategic value of credible micro-influencers in marketing. The thesis concludes that micro-influencers play a crucial role in influencing consumer purchase intentions through their impact on brand attitude. Practical recommendations for skincare brands on leveraging micro-influencer partnerships to enhance market reach and consumer trust and for micro-influencer to focus on enhancing expertiseness and trustworthiness among audience. For future research should explore micro-influencers' impact in different cultures, product categories, long-term brand loyalty, and the effects of post frequency, content type, follower engagement, and emerging social media platforms.