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All Journal TIN: TERAPAN INFORMATIKA NUSANTARA Bulletin of Information System Research
Gede Arna Jude Saskara
Universitas Pendidikan Ganesha, Singaraja
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Analisis Kualitas Sistem E-Rapor SP Menggunakan Metode WebQual 4.0 dan IPA Gusti Ayu Mas Ekayanti; Gede Arna Jude Saskara; I Nyoman Tri Anindia Putra
TIN: Terapan Informatika Nusantara Vol 6 No 9 (2026): February 2026
Publisher : Forum Kerjasama Pendidikan Tinggi (FKPT)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47065/tin.v6i9.9318

Abstract

One form of information technology implementation in education is the use of the e-Rapor SP system in preparing students’ learning outcome reports. However, users still experience various difficulties in its implementation, indicating that the system quality needs improvement. This study aims to measure the quality of the e-Rapor SP system at the junior high school level based on users’ perceptions in Buleleng Regency and to identify low-performing aspects for improvement recommendations. System quality was measured using the WebQual 4.0 variables, including usability, information quality, service interaction quality, and overall impression. This study employed a quantitative approach using a survey method. Data were collected from 84 respondents through a WebQual 4.0-based questionnaire and analyzed using descriptive statistics, the WebQual Index, and Importance Performance Analysis (IPA). The results show that the e-Rapor system is perceived as having good quality but has not yet met users’ expectations. The WebQual Index value of 0.78 indicates a good but not ideal level of system quality. Gap and conformity analyses revealed negative gaps and conformity values below 100%, indicating a mismatch between system performance and user expectations. The recommended improvements focus on enhancing service quality through clearer helpdesk support or guidance, as well as faster and more consistent service responses. The findings of this study provide a basis for decision-making to improve the quality of the e-Rapor system.
Perancangan Dan Implementasi Sistem Network Automation Untuk Manajemen Mikrotik Pada Seluruh Satuan Kerja Perangkat Daerah (Skpd) Di Kabupaten Buleleng I Gusti Agung Gede Punar Nata Kepakisan; Gede Arna Jude Saskara; I Made Gede Sunarya
Bulletin of Information System Research Vol 4 No 3 (2026): Agustus 2026
Publisher : Graha Mitra Edukasi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.62866/bios.v4i3.348

Abstract

Perkembangan teknologi informasi menuntut pengelolaan jaringan komputer yang lebih efektif, khususnya pada lingkungan pemerintahan yang memiliki banyak perangkat jaringan. Pengelolaan router MikroTik di seluruh Satuan Kerja Perangkat Daerah (SKPD) Kabupaten Buleleng masih dilakukan secara manual sehingga memerlukan waktu yang lama serta berpotensi menimbulkan kesalahan konfigurasi. Penelitian ini bertujuan mengembangkan sistem Network Automation berbasis PHP yang terintegrasi dengan MikroTik API untuk membantu administrator jaringan dalam melakukan konfigurasi, monitoring, pengelolaan perangkat, serta administrasi jaringan secara terpusat. Metode penelitian yang digunakan adalah Research and Development (R&D) dengan model pengembangan perangkat lunak Waterfall yang meliputi analisis kebutuhan, perancangan, implementasi, dan pengujian sistem. Sistem dikembangkan menggunakan PHP, MySQL, serta MikroTik API dan dilengkapi fitur manajemen perangkat, monitoring status jaringan, konfigurasi otomatis, pencatatan log aktivitas, serta notifikasi Telegram secara real-time. Pengujian dilakukan menggunakan metode Black Box Testing, White Box Testing, dan uji performa. Hasil pengujian Black Box menunjukkan seluruh 18 skenario pengujian berhasil dijalankan sesuai dengan kebutuhan fungsional. White Box Testing menghasilkan nilai Cyclomatic Complexity sebesar 8 dengan seluruh jalur independen tervalidasi. Pengujian performa menunjukkan sistem mampu memonitor hingga 10 perangkat dengan penggunaan sumber daya yang efisien dan waktu respons yang stabil. Hasil penelitian menunjukkan bahwa sistem yang dikembangkan mampu meningkatkan efisiensi administrasi jaringan, mengurangi risiko human error, serta mendukung pengelolaan perangkat MikroTik secara terpusat pada seluruh SKPD Kabupaten Buleleng.
Co-Authors Gusti Ayu Mas Ekayanti I Gusti Agung Gede Punar Nata Kepakisan I Made Gede Sunarya I Nyoman Tri Anindia Putra