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Peran Perceived Value Dalam Memediasi Pengaruh E-Wom Terhadap Minat Beli Mahasiswa Generasi Z di Universitas Perjuangan Tasikmalaya (Shopee Case Study) Riki Aksan Aji Ashari; Depy Huhamad Pauzy; Shita Nafilah Faza; Helmi Nugraha; Fajril Husni Herlisana Putra
Jurnal Nasional Manajemen Pemasaran dan SDM Vol. 7 No. 1 (2026): Jurnal Nasional Manajemen Pemasaran dan Sumber Daya Manusia
Publisher : Training & Research Institute - Jeramba Ilmu Sukses

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47747/jnmpsdm.v7i1.3315

Abstract

This research aims to analyze the role of perceived value in mediating the effect of electronic word of mouth (e-WOM) on the purchase intention of Generation Z students who use Shopee at Universitas Perjuangan Tasikmalaya. This study employed a quantitative, survey-based approach. The sampling technique used was purposive sampling with a total of 100 respondents who had previously made purchases through Shopee. Data were collected using an online questionnaire measured with a five-point Likert scale. . The results indicate that e-WOM has a positive and significant effect on both perceived value and purchase intention. Furthermore, perceived value has a positive and significant effect on purchase intention and partially mediates the relationship between e-WOM and purchase intention. These findings suggest that user-generated content, such as reviews and recommendations on the Shopee platform, enhances consumers’ perceived value, thereby increasing their purchase intention.
Apakah Event Marketing dan Brand Experience mampu meningkatkan Loyalitas Konsumen Coffee Shop? Riki Aksan Aji Ashari; Depy Muhamad Pauzy; Dudu Risana
Veteran Economics, Management, & Accounting Review Vol 4 No 2 (2026)
Publisher : Fakultas Ekonomi Dan Bisnis, Universitas Pembangunan Nasional Veteran Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59664/vemar.v4i2.15454

Abstract

This study aims to analyze the simultaneous and partial effects of event marketing and brand experience on consumer loyalty at Kopi NawNaw Tasikmalaya. The study employed a quantitative approach with a causal research design, using purposive sampling to select 100 respondents and questionnaires to collect data, which were analyzed using multiple linear regression. The results indicate that event marketing and brand experience both have positive and significant effects on consumer loyalty, both individually and simultaneously. These findings contribute to marketing management by demonstrating that consumer loyalty in the local coffee shop context is shaped not only by promotional events but also by the overall brand experience. The novelty of this study lies in integrating event marketing and brand experience within the context of a local coffee shop in Tasikmalaya, providing empirical evidence on how experiential marketing strategies can be developed based on the local business context. Keywords: event marketing, brand experience, consumer loyalty.   Abstrak Penelitian ini bertujuan untuk menganalisis pengaruh Event Marketing dan Brand Experience terhadap Loyalitas Konsumen pada Kopi NawNaw Tasikmalaya, baik secara parsial maupun simultan. Penelitian ini menggunakan pendekatan kuantitatif dengan desain kausal dan metode survei terhadap 100 responden yang dipilih menggunakan teknik purposive sampling, dengan data dianalisis menggunakan regresi linier berganda. Hasil penelitian menunjukkan bahwa Event Marketing dan Brand Experience secara parsial maupun simultan berpengaruh positif dan signifikan terhadap Loyalitas Konsumen. Brand Experience menunjukkan pengaruh yang lebih kuat dibandingkan Event Marketing, yang mengindikasikan bahwa pengalaman konsumen secara menyeluruh memiliki peran penting dalam membentuk loyalitas pada konteks coffee shop. Penelitian ini berkontribusi secara praktis dengan menunjukkan bahwa pengelola coffee shop perlu mengintegrasikan aktivitas event dengan penciptaan pengalaman merek yang konsisten, sedangkan secara akademis penelitian ini memperluas kajian loyalitas konsumen melalui pengujian Event Marketing dan Brand Experience secara bersamaan pada konteks lokal Kopi NawNaw Tasikmalaya. Kata Kunci : event marketing, brand experience, loyalitas konsumen.