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All Journal AJAD : Jurnal Pengabdian kepada Masyarakat International Journal Software Engineering and Computer Science (IJSECS)
Nur Aswan Multazam
Sekolah Tinggi Ilmu Komputer Cipta Karya Informatika
Humanities Computer Science & IT

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Perancangan dan Implementasi Website UMKM Semangat Muda Terintegrasi WhatsApp AI Chat untuk Meningkatkan Penjualan Produk Nur Aswan Multazam; Yusi Gunawan; Mesra Betty Yel
AJAD : Jurnal Pengabdian kepada Masyarakat Vol. 6 No. 1 (2026): APRIL 2026
Publisher : Divisi Riset, Lembaga Mitra Solusi Teknologi Informasi (L-MSTI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59431/ajad.v6i1.702

Abstract

This community service program designed a digital solution for SM Cloth "Semangat Muda", an MSME in Tegal providing screen-printing and printing services. Two core problems were identified: promotional channels that remain narrow, and the recurring risk of lost orders caused by delayed manual responses during the ordering process. The proposed solution consists of an MSME website serving as a product catalog and service information medium, paired with a WhatsApp AI Chat system designed to answer customer queries and collect order details in a structured manner. Development follows the Waterfall SDLC model, beginning with a needs assessment through direct observation and interviews, followed by UI/UX design, relational database design, and chatbot conversation flow design with service orchestration. Outputs include a modular website design covering catalog, service information, and WhatsApp-based ordering, as well as a chatbot design with conversation context storage and order logging. The proposed system is expected to reduce response time, broaden digital promotional reach, and reinforce the business image of the MSME.
Development of an E-Commerce Website Integrated with a Payment Gateway for Basreng RZQ Small and Medium Enterprise in Bandung Nur Aswan Multazam; Frencis Matheos Sarimole
International Journal Software Engineering and Computer Science (IJSECS) Vol. 6 No. 2 (2026): AUGUST 2026
Publisher : Lembaga Komunitas Informasi Teknologi Aceh (KITA), Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35870/ijsecs.v6i2.7588

Abstract

This study aims to develop an e-commerce website integrated with the Midtrans payment gateway for Basreng RZQ, a micro, small, and medium-sized enterprise (MSME) in Bandung. The study is motivated by operational challenges in reconciling daily transaction data due to the absence of an internal admin panel on the existing website. This condition has the potential to cause errors in manual bookkeeping and increase the workload of business operators. To address these problems, an e-commerce platform was developed to enable customers to order products and make digital payments without requiring account registration. The study employed a descriptive-evaluative qualitative case study with a lean architecture approach. Data were collected through observation, interviews, and documentation and were analyzed based on the transaction processes and operational needs of the MSME. Functional system testing was conducted using the black-box testing method based on ordering and payment verification scenarios. The results indicate that the integration of the Midtrans payment gateway supports automated payment verification and helps simplify transaction management. The developed system also provides a more structured alternative for recording transactions compared with manual bookkeeping. This study provides a practical solution for supporting the digitalization of sales and payment processes in MSMEs and may serve as a reference for developing e-commerce systems integrated with digital payment services.
Co-Authors Betty Yel, Mesra Sarimole, Frencis Matheos Yusi Gunawan