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All Journal Jurnal Ilmu Ekonomi Manajemen Perusahaan dan Bisnis
Rae Shita
Sekolah Tinggi Ilmu Ekonomi (STIE) Muara Teweh
Economics, Econometrics & Finance

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PENGARUH BEBAN KERJA DAN KOMPENSASI TERHADAP TURNOVER INTENTION PADA PT VICTOR DUA TIGA MEGA KABUPATEN BARITO UTARA Rae Shita
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol 9 No 02 (2025): Jurnal Ilmu Ekonomi (Ilmu Manajemen) dan Bisnis
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v9i02.214

Abstract

This study aims to analyze the influence of workload and work environment on employee turnover intention at PT. Victor Dua Tiga Mega in Barito Utara Regency. The high level of turnover intention in this company has become a major concern, as it affects the quality and performance of the organization. The research method used is quantitative with a correlational approach, where data is collected through a questionnaire distributed to 33 employees. The analysis results indicate that both workload and work environment have a significant impact, both simultaneously and partially, on turnover intention. Additionally, workload has proven to be the dominant factor influencing employees' intention to leave the organization. These findings are expected to provide insights for management in efforts to improve job satisfaction and reduce employee turnover intention, allowing the company to retain quality human resources.
PENGARUH KUALITAS PELAYANAN DAN AKSESBILITAS LAYANAN TERHADAP KEPUASAN PELANGGAN PADA KANTOR POS (STUDI KASUS: KANTOR POS CABANG MUARA TEWEH) Rae Shita; Amus
JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS Vol 10 No 01 (2026): JURNAL ILMU EKONOMI (MANAJEMEN PERUSAHAAN) DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Muara Teweh

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51512/jimb.v10i01.260

Abstract

This study aims to determine the effect of service quality and service accessibility on customer satisfaction at the Muara Teweh Branch Post Office. The study used a quantitative method with an accidental sampling technique. Data were collected through questionnaires and analyzed using multiple linear regression with the assistance of SPSS. The results showed that service quality and service accessibility simultaneously and partially have a significant effect on customer satisfaction. The most dominant variable influencing customer satisfaction is service quality. Therefore, improving customer satisfaction can be achieved through enhancing service quality and providing easier and more convenient service access.
Co-Authors Amus