Ni Luh Putu Seriwidhayanti
Universitas Muhammadiyah Yogyakarta

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The Effectiveness of Communication Training and the Application of Structured Communication Methods on Handover Quality, Patient Safety, and Nurse Performance in Hospitals: A Systematic Review Ni Luh Putu Seriwidhayanti; Elsye Maria Rossa
Indonesian Journal of Global Health Research Vol. 8 No. 3 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i3.1131

Abstract

Effective communication is a critical component of the nursing handover process and directly contributes to patient safety. This systematic review aims to identify, evaluate, and synthesize scientific evidence regarding the effectiveness of communication training and the implementation of structured communication methods on handover quality, patient safety, and nurse performance in hospitals.A literature search was conducted in PubMed, Scopus, and CINAHL databases for studies published between 2010 and 2025. Studies that met the inclusion criteria included randomized controlled trials (RCTs) and quasi-experimental studies that provided interventions such as communication training or the implementation of structured communication methods for hospital nurses. Study selection followed the PRISMA 2020 guidelines, while methodological quality assessment was conducted using the Joanna Briggs Institute (JBI) instrument. From 678 articles, we found total of 10 eligible studies were synthesized narratively due to the heterogeneity of interventions and outcomes. The synthesis showed that communication training and structured communication methods consistently improved the completeness, clarity, and accuracy of handovers; strengthened team coordination; and reduced the risk of communication errors that impact patient safety. RCTs demonstrated significant improvements in nurses' communication competency and clinical performance, while quasi-experimental studies confirmed the practical effectiveness of SBAR/ISBAR implementation in various hospital units. Contextual factors such as workload, organizational culture, and leadership support also influenced implementation success. Communication training and structured communication methods have proven effective in improving handover quality, patient safety, and nurse performance.
Factors Influencing Nurses' Performance in Hospital Settings: A Systematic Review Ni Luh Putu Seriwidhayanti; Elsye Maria Rossa
Indonesian Journal of Global Health Research Vol. 8 No. 3 (2026): Indonesian Journal of Global Health Research
Publisher : GLOBAL HEALTH SCIENCE GROUP

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37287/ijghr.v8i3.1357

Abstract

Nurse performance is a key indicator of healthcare quality in hospitals because it directly relates to patient safety, nursing care effectiveness, and organizational performance. Therefore, a comprehensive synthesis of scientific evidence is needed to understand the determinants of nurse performance in hospital settings. To identify and synthesize scientific evidence related to factors that influence nurse performance in hospitals. This systematic review was prepared following the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) 2020 guidelines. A literature search was conducted in PubMed/MEDLINE, Scopus, and CINAHL databases for English-language articles published between 2021 and 2025. A total of 378 articles were identified initially. After removing duplicates and screening titles, abstracts, and full texts based on the PICOS criteria, seven cross-sectional studies met all inclusion criteria. Data were systematically extracted and analyzed using a narrative synthesis approach. The synthesis identified three main categories of factors influencing nurse performance. First, psychological factors and personal capacities, such as self-efficacy, grit, work engagement, and secondary traumatic stress, showed a significant relationship with nurse performance. Second, organizational and practice environment factors, including a supportive work environment, social support, leadership, workload, and reward systems, played a significant role in enhancing or degrading performance. Third, demographic characteristics and physical conditions, such as length of service, education level, health status, and overtime work habits, also influenced nurses' work effectiveness in hospitals. Nurse performance in hospitals is the result of a complex interaction between individual, psychological, and organizational factors. These findings underscore the importance of a holistic approach to nursing management, focusing not only on nurses' clinical competence but also on creating a supportive work environment and organizational policies that are responsive to the needs of the nursing workforce.