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All Journal Jurnal Komunikasi dan Organisasi (J-KO) Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP)
Nur Wahid
Muhammadiyah University of Makassar
Humanities

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Digital Governance in Addressing the Misuse of Digital Population Identity (IKD) Services at the Civil Registry Office of Makassar City Aura Rafika Yusuf; Andi Luhur Prianto; Nur Wahid
Kajian Ilmiah Mahasiswa Administrasi Publik (KIMAP) Vol. 7 No. 2 (2026): April 2026
Publisher : Universitas Muhammadiyah Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/pzt1rd26

Abstract

Abstract : This study examines digital governance in addressing the misuse of Digital Population Identity (IKD) services at the Population and Civil Registration Office (Disdukcapil) of Makassar City. The rapid digitalization of public services, including IKD, has improved administrative efficiency but also introduced new risks, particularly misuse and digital fraud. This research aims to analyze how digital governance is implemented in mitigating such risks. The study employs a descriptive qualitative approach using the information ecology framework proposed by Bekkers and Homburg (2005), which includes four dimensions: institutional arrangements, information relations, technical infrastructure, and monitoring and control. Data were collected through in-depth interviews with Disdukcapil officials and citizens affected by IKD misuse, as well as observation and documentation. The findings reveal that digital governance practices are primarily administrative, focusing on formal procedures, controlled service access, complaint recording, and basic public education. However, limitations persist in terms of centralized authority, uneven information dissemination, limited digital literacy, and reactive monitoring mechanisms. These conditions reduce the effectiveness of efforts to prevent misuse, especially those driven by social engineering practices. This study concludes that strengthening digital governance requires improved cross-sector coordination, more adaptive and participatory communication strategies, enhanced digital literacy, and the development of risk-based monitoring systems to effectively mitigate misuse in digital public services.   Keywords: Digital Governance; Digital Population Identity (IKD); Service Misuse; Digital Fraud; Public Service
Use of Social Media by the Communication, Informatics, Statistics and Cryptography Service in Disseminating Information to the Community of East Luwu Regency Fety Dwi Angreny; Syukri Syukri; Nur Wahid
Jurnal Komunikasi dan Organisasi (J-KO) Vol. 7 No. 2 (2025): AGUSTUS
Publisher : Program Studi Ilmu Komunikasi, FISIP Unismuh Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26618/ptfxf836

Abstract

This study aims to determine the effectiveness of using social media in disseminating information and to identify the supporting and inhibiting factors for its success. This research uses qualitative methods with data collection techniques through observation, interviews, and documentation. The results showed that the use of social media by the Communication, Informatics, Statistics and Signals Office of East Luwu Regency had a significant success rate. Social media facilitates the delivery of information without having to go directly to the field, allows rapid and wide distribution of information, and increases satisfaction both internally (Diskominfo staff) and externally (the community). Active users show interest in and comfort with Diskominfo's official accounts, as evidenced by various forms of interaction such as likes, comments and resharing. Supporting factors for success include information disclosure and regulations that support transparency and accountability. Meanwhile, inhibiting factors include limited internal human resources and low public digital literacy, which hinder the optimization of information dissemination evenly.
Co-Authors Andi Luhur Prianto Aura Rafika Yusuf Fety Dwi Angreny Syukri Syukri