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All Journal Transekonomika : Akuntansi, Bisnis dan Keuangan CASHFLOW : CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE
Djoko Hananto
Management Study Program, Faculty of Economics and Business, Universitas Muhammadiyah Jakarta, Indonesia
Economics, Econometrics & Finance Social Sciences

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The Effect of Quality Service and Operational Standard Procedures to Operational Performance at CV Pabrik Tahu Sumedang Rizky Raihan Fahreza; Djoko Hananto; Mark Anthony N. Polinar
TRANSEKONOMIKA: AKUNTANSI, BISNIS DAN KEUANGAN Vol. 5 No. 3 (2025): May 2025
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/transekonomika.v5i3.885

Abstract

In the highly competitive food and beverage industry, operational efficiency is key to business sustainability; however, fluctuations in tofu consumption in East Jakarta as well as CV Pabrik Tahu Sumedang's production indicate challenges influenced by service quality and suboptimal implementation of Standard Operating Procedure (SOP). The objective of this research is to examine how Quality Service and Standard Operating Procedures (SOP) impact operational performance of CV Pabrik Tahu Sumedang. Operational performance is a crucial aspect of the food and beverage industry that affects efficiency, effectiveness, and customer satisfaction. The study utilises a quantitative method, gathering data through surveys given to CV Pabrik Tahu Sumedang employees. An analysis of the data was conducted using multiple linear regression to explore the correlation between Quality Service and SOP as independent variables, and Operational Performance as the dependent variable. The findings demonstrate that Quality Service positively and significantly influences Operational Performance. Similarly, the proper implementation of SOPs significantly improves operational efficiency and effectiveness. Furthermore, simultaneous analysis shows that Quality Service and SOPs together contribute significantly to enhancing Operational Performance. These findings confirm that optimising service quality and consistently implementing SOPs can enhance the factory’s competitiveness and productivity. The originality of this research lies in analyzing the effect of service quality and standard operating procedures on operational performance in the context of the traditional food industry, which still lacks scientific exploration. This approach provides a new contribution in the context of operational management in small-medium enterprises based on local products.
The Effect of Supply Chain Management and Machine Maintenance on Production Performance at CV Pabrik Tahu Sumedang Ananda Lutfi Berlyawan; Djoko Hananto
CURRENT ADVANCED RESEARCH ON SHARIA FINANCE AND ECONOMIC WORLDWIDE Vol. 4 No. 2 (2025): JANUARY
Publisher : Transpublika Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55047/cashflow.v4i2.1624

Abstract

This study aims to analyze the impact of Supply Chain Management (SCM) and machine maintenance on production performance at CV Pabrik Tahu Sumedang. In the food industry, production efficiency is a crucial factor in maintaining business sustainability and company competitiveness. SCM plays an essential role in ensuring the availability of raw materials, smooth distribution, and coordination among parties within the supply chain, thereby optimizing the production process. On the other hand, proper machine maintenance is necessary to maintain operational stability, reduce the risk of equipment failure, and enhance production effectiveness. This research utilizes a quantitative approach by conducting a survey and distributing questionnaires to 54 employees at CV Pabrik Tahu Sumedang. To ensure the reliability of the data, the analysis technique employed is multiple linear regression, starting with validity, reliability, and classical assumption tests. The implications of this study suggest that the company must continuously optimize supply chain management to minimize production constraints, such as delays in raw material supply and distribution inefficiencies. Additionally, the company should implement a more structured machine maintenance strategy, including preventive and corrective maintenance, to ensure machines operate in optimal conditions. By improving SCM and machine maintenance aspects, the company can enhance overall production performance, maintain competitiveness, and meet the growing market demand.
Co-Authors Ananda Lutfi Berlyawan Mark Anthony N. Polinar Rizky Raihan Fahreza