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Ragil Saputra
Diponegoro University
Electrical & Electronics Engineering

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Exploring mobile health service adoption among diabetic patients using an integrated UTAUT-PMT model Ragil Saputra; Satriyo Adhy; Hasbi Yasin
Bulletin of Electrical Engineering and Informatics Vol 15, No 3: June 2026
Publisher : Institute of Advanced Engineering and Science

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.11591/eei.v15i3.9998

Abstract

Mobile health services (MHS) have emerged as vital tools for delivering accessible and cost-effective healthcare, particularly for managing chronic conditions such as diabetes. This study investigates the behavioral factors influencing MHS adoption by integrating the unified theory of acceptance and use of technology (UTAUT) and protection motivation theory (PMT) into a unified model. A total of 189 valid responses were collected through both offline surveys (23 diabetic outpatients from 4 clinics) and online surveys (166 members of an Indonesian diabetes forum). Structural equation modeling was used to test the proposed relationships. The results show that self-efficacy (SE), effort expectancy (EE), and perceived vulnerability (PV) significantly influence behavioral intention (BI), while BI strongly affects MHS usage behavior (UB). Conversely, perceived severity (PS) and response cost (RC) were not significant. The study offers a novel theoretical contribution by demonstrating how the interaction between cognitive and motivational factors affects technology adoption in healthcare. Practical implications are provided for app developers and policymakers to improve MHS engagement through personalized interventions.
Co-Authors Hasbi Yasin Satriyo Adhy