Article Per Year (5 Year)
p-Index From 2021 - 2026
0.408
P-Index
This Author published in this journals
All Journal Majapahit Journal of Islamic Finance dan Management Majapahit Journal of Islamic Finance dan Management
Rizqi Firmansyah Bibra
Universitas Pembangunan Nasional "Veteran" Jawa Timur, Surabaya, Indonesia
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
The Impact of The Terminal Inspection Unit's Rapid Response in Mitigating Baggage Handling System Constraints on OTP (On-Time Performance) at Juanda International Airport Terminal 2 Rizqi Firmansyah Bibra; Mei Retno Adiwati
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.707

Abstract

Airport operational performance is highly dependent on the reliability of its supporting facilities, one of which is the Baggage Handling System (BHS). Disruptions to the BHS have the potential to interfere with On-Time Performance (OTP) and passenger satisfaction. This qualitative study aims to analyze the impact of the Terminal Inspection (TI) Unit's rapid response in mitigating BHS constraints on OTP at Terminal 2 of Juanda International Airport. Data was collected through field observations and in-depth interviews with three key parties, namely the Terminal Inspection Unit, the Mechanical Unit, and representatives from Singapore Airlines. The results show that despite not having written standard procedures, the TI Unit has implemented a quick and effective response by acting as a central coordinator. Coordination between units is considered excellent through layered communication channels, although there are differences in perception regarding work pressure. BHS disruptions have not directly caused significant flight delays thanks to contingency procedures, but they have the potential to indirectly affect OTP through domino effects such as long queues and a decline in service quality. This study recommends the development of written SOPs, crisis communication training, and the strengthening of an integrated monitoring system to improve airport operational resilience.
The Impact of The Terminal Inspection Unit's Rapid Response in Mitigating Baggage Handling System Constraints on OTP (On-Time Performance) at Juanda International Airport Terminal 2 Rizqi Firmansyah Bibra; Mei Retno Adiwati
Majapahit Journal of Islamic Finance and Management Vol. 5 No. 4 (2025): Islamic Finance and Management
Publisher : Universitas KH. Abdul Chalim Mojokerto

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31538/mjifm.v5i4.707

Abstract

Airport operational performance is highly dependent on the reliability of its supporting facilities, one of which is the Baggage Handling System (BHS). Disruptions to the BHS have the potential to interfere with On-Time Performance (OTP) and passenger satisfaction. This qualitative study aims to analyze the impact of the Terminal Inspection (TI) Unit's rapid response in mitigating BHS constraints on OTP at Terminal 2 of Juanda International Airport. Data was collected through field observations and in-depth interviews with three key parties, namely the Terminal Inspection Unit, the Mechanical Unit, and representatives from Singapore Airlines. The results show that despite not having written standard procedures, the TI Unit has implemented a quick and effective response by acting as a central coordinator. Coordination between units is considered excellent through layered communication channels, although there are differences in perception regarding work pressure. BHS disruptions have not directly caused significant flight delays thanks to contingency procedures, but they have the potential to indirectly affect OTP through domino effects such as long queues and a decline in service quality. This study recommends the development of written SOPs, crisis communication training, and the strengthening of an integrated monitoring system to improve airport operational resilience.
Co-Authors Mei Retno Adiwati