Siwi Manganti
Universitas Bali Internasional Muhammadiyah

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THE INFLUENCE OF SATISFACTION AND E-WOM ON REUSE INTENTIONS MEDIATED BY BRAND TRUST(Study of Ruangguru Tutoring Students in Denpasar City) Siwi Manganti; Ni Wayan Sri Suprapti, I Gst. A. Kt. Gd. Suasana, I Putu Gde Sukaatmadja
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 1 No. 7 (2024): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Publisher : Adisam Publisher

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Abstract

Indonesia is a country that has challenges in improving the quality of education, therefore there is a need for initiatives from the private sector to improve the quality of education. Ruangguru is present as an online and offline tutoring service, aiming to improve education in Indonesia so that it is better than before. This research aims to examine the influence of student satisfaction and the positive influence of electronic word of mouth (E-WOM) on students' reuse intention. Ruangguru tutoring, by considering the role of brand trust in the city of Denpasar. The population in this research are all Ruangguru students located in Denpasar City with a sample of 160 respondents through non-probability sampling. Data were collected using a questionnaire in the form of a Google form, data were processed using SEM-PLS using SmartPLS Version 3 software. The results of the analysis showed that satisfaction had a positive and significant effect on reuse intention and brand trust, E-WOM had a positive and significant effect on reuse intention and brand trust, and brand trust is able to mediate the effect of satisfaction and E-WOM on reuse intention.
ECOSYSTEM SUPPORT, DIGITAL LITERACY, AND INNOVATION CAPABILITY: EXPLAINING PRODUCT INNOVATION AND COMPETITIVE ADVANTAGE AMONG FOOD SMEs Siwi Manganti
INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE Vol. 3 No. 10 (2026): INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE (INJOLE)
Publisher : Adisam Publisher

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.5281/zenodo.20507885

Abstract

Food Micro, Small, and Medium Enterprises (MSMEs) play a strategic role in Indonesia’s economy; however, increasing market competition, digital transformation, and changing consumer preferences require food SMEs to continuously strengthen their innovation capabilities to sustain competitiveness. Despite the growing importance of innovation, limited studies have simultaneously examined the combined effects of innovation capability, market orientation, ecosystem support, and digital literacy on product innovation and competitive advantage in the food SME sector. This study aims to investigate the influence of innovation capability, market orientation, ecosystem support, and digital literacy on product innovation and further examine the mediating role of product innovation in strengthening competitive advantage among food SMEs in Bali, Indonesia. This study employed a quantitative research design using a cross-sectional survey approach involving 180 food SMEs operating in Denpasar, Badung, and Gianyar, Bali Province. Data were collected through purposive sampling and analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0 software. The findings reveal that innovation capability, market orientation, ecosystem support, and digital literacy significantly and positively influence product innovation. Among these predictors, innovation capability demonstrates the strongest effect on product innovation. Product innovation further emerges as the strongest determinant of competitive advantage, while innovation capability also exerts a significant direct effect on competitive advantage. The model explains 74.3% of the variance in product innovation and 68.1% of the variance in competitive advantage, indicating substantial explanatory power. The study contributes to the literature by integrating internal organizational capabilities and external support mechanisms within a unified framework to explain food SME competitiveness in emerging markets.