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All Journal Jurnal Ilmiah Manajemen Kesatuan Maternal and Neonatal Health Journal:
Elsa Primasari
Sekolah Tinggi Ilmu Kesehatan Pasar Rebo
Economics, Econometrics & Finance Social Sciences

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Hubungan Waktu Tunggu terhadap Tingkat Kepuasan Pasien di Instalasi Gawat Darurat RSI NU Demak Juwariyah Juwariyah; Elsa Primasari; Akhmad Safi’i; Masruroh Masruroh; Wiwiek Widiat
Maternal & Neonatal Health Journal Vol 7 No 1 (2026): Jurnal Kesehatan Maternal & Neonatal
Publisher : Neolectura

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37010/mnhj.v7i1.2245

Abstract

Emergency Department (ED) services play a crucial role in hospital care quality. Prolonged waiting times may reduce patient satisfaction. This study aimed to determine the relationship between waiting time (independent variable) and patient satisfaction (dependent variable) in the Emergency Department of RSI NU Demak. This study used a cross-sectional design with 85 respondents selected using purposive sampling. Data collection was conducted through direct observation of waiting times and a patient satisfaction questionnaire using BEPSS. Data analysis was performed using univariate and bivariate methods (Spearman's rho test). The results showed that the majority of patients experienced a waiting time of more than 8 hours (76.5%) and most had a moderate level of satisfaction (68.2%). Statistical analysis revealed no significant relationship between waiting time and patient satisfaction levels in the Emergency Department of RSI NU Demak (p = 0.463; r = 0.081). The results suggest that despite the waiting time exceeding the ideal standard, patient satisfaction remained high. This may indicate that factors such as staff empathy, effective communication, service comfort, and socio-economic and demographic backgrounds played a role in shaping patients’ satisfaction.
The Effect of Hospital Commitment, Trust, and Communication on Supplier Satisfaction in Supply Chain Management Ayu Laili Rahmiyati; Susilo Wulan; Elsa Primasari
Jurnal Ilmiah Manajemen Kesatuan Vol. 14 No. 1 (2026): JIMKES Edisi January 2026
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v14i1.4798

Abstract

Hospital supply chains face increasing complexity, requiring strategic supplier relationships beyond transactional interactions. Despite their critical importance, supplier satisfaction remains underexplored in healthcare logistics literature. This study investigates how hospital commitment, trust, and communication influence supplier satisfaction in healthcare supply chain contexts, adopting a supplier-centric perspective. A quantitative cross-sectional survey was conducted at Hospital X Bandung, Indonesia, achieving complete census participation from 60 suppliers across six product categories. Path analysis examined relationships among commitment (9 items), trusth(4 items), communication (11 items), and supplier satisfaction (6 items) using validated 7-point Likert scales. The model explained 62% of supplier satisfaction variance (R²=0.620, F=30.422, p<0.001). Commitment exerted the strongest total effect (24.4%), followed by trust (19.7%) and communication (17.9%). All path coefficients achieved statistical significance (p<0.05). Descriptively, trust performed best (M=5.30), while communication showed critical deficiencies (M=4.02), particularly in supplier site visits (M=1.85) and strategic information sharing. Relational factors significantly influence supplier satisfaction in hospital supply chains. Hospitals should operationalize commitment through consistent behaviors, build trust via transparency, and enhance strategic communication beyond transactional exchanges. These relationship investments may yield improved supply chain resilience, preferential resource allocation.
Co-Authors Akhmad Safi’i Ayu Laili Rahmiyati Juwariyah Juwariyah Masruroh Masruroh Wiwiek Widiat Wulan, Susilo