Article Per Year (5 Year)
p-Index From 2021 - 2026
0.444
P-Index
This Author published in this journals
All Journal International Journal of Islamic Business and Management Review
Yulina Eliza Yulina
Sekolah Tinggi Ilmu Ekonomi "KBP"
Arts Economics, Econometrics & Finance Social Sciences

Published : 2 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 2 Documents
Search

 1 
Performance Improvement Model Through Task Commitment as Intervening Yulina Eliza Yulina; Suheri Suheri; Yass Andria
International Journal of Islamic Business and Management Review Vol. 2 No. 2 (2022)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v2i2.382

Abstract

The purpose of this researchto test empirically how the influence of work culture, organizational support and task commitment to performance directly and indirectly.The study involved as many as 49 respondents to civil servants who worked at the Community and Village Empowerment Service of West Sumatra Province. This research was conducted using probability sampling and proportionate stratified random sampling techniques.Data processing using SPSS with Path Analysis. The results of this study indicate that work culture has a significant effect on employee performance; Organizational Support has a significant effect on Employee Performance; Work Culture has a significant effect on Employee Task Commitment; Organizational Support has no significant effect on Employee Task Commitment; Task Commitment has a significant effect on Employee Performance;Task Commitment as an intervening variable gives influence between Work Culture and Employee Performance; Task Commitment as an intervening variable has no effect between Organizational Support and Employee Performance
Does interpersonal communication mediate Patient satisfaction? Putri Yanti; Sigit Purnom; Yulina Eliza Yulina; Evi Adriani
International Journal of Islamic Business and Management Review Vol. 4 No. 2 (2024)
Publisher : Asosiasi Dosen Peneliti Ilmu Ekonomi dan Bisnis Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.54099/ijibmr.v4i2.1188

Abstract

Purpose– This research attempts to examine howCompetence, Service Quality, Interpersonal Communication on BPJS Patient Satisfactionat the Major General HA Thalib Regional Hospital, Sungai Penuh City. Methodology–Data were collected from 2023 patients who filled out the questionnaire100 patients as a sample. Findings–Competence and service quality have a significant effect on interpersonal communication. Competence, service quality and interpersonal communication have a significant effect on patient satisfaction. However, competence and service quality also have an indirect relationship to patient satisfaction through interpersonal communication.The suggestion isprovide servicespatients, increasing employee empathy by listening to patient complaints and building physical closeness with patients and improving cleanliness and tidiness of the room so that it looks clean and tidy so that patients feel happy and comfortable. Novelty-There will be a positive tendency for Patient Satisfaction if Competence, Service Quality, Interpersonal Communication are all improved.
Co-Authors Evi Adriani Putri Yanti Sigit Purnom Suheri Suheri Yass Andria