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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Emi Puspita Dewi
Da'wah Management, FDK UIN Raden Fatah Palembang
Economics, Econometrics & Finance Public Health Social Sciences

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The Role of Tour Leaders in Providing Comfort for Umrah Pilgrims at Pt Bina Insani Madinah (BIM Group) Tour & Travel Ulima Febriani; Achmad Syarifudin; Emi Puspita Dewi
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.10996

Abstract

This research is entitled "The Role of Tour Leaders in Providing Comfort for Umrah Pilgrims at PT Bina Insani Madinah (BIM Group) Tour & Travel". The background of this research is based on the complexity of operational challenges such as peak season density, extreme weather, and the diversity of pilgrim backgrounds that demand professionalism of mentoring. This study aims to describe and analyze the role of Tour Leader (TL) in providing comfort to Umrah pilgrims, as well as to find out how this role contributes to the dimension of comfort of pilgrims while in the holy land. The research method used is qualitative descriptive with a case study approach on the Umrah Plus Thaif group departing for the period of December 16, 2025 consisting of 41 pilgrims. Data was collected through in-depth interviews with operational managers as well as Tour Leaders, field observations, and official company documentation. The data analysis techniques applied include data reduction, data presentation, and conclusion drawing based on the Miles and Huberman interactive model. The results show that TL plays a strategic role through personal aspects (emotional stability), behavior (two-door communication and proactive attention), position (facility coordination authority), and expectation (professionalism in compensation management) which contribute directly to the comfort types of Relief, Ease, and Transcendence. The findings prove that TL's professionalism is able to meet four contexts of comfort: physical, psycho-spiritual, environmental, and socio-cultural. In conclusion, the quality of Tour Leader assistance is a key instrument in creating a comfortable worship experience in a holistic manner for pilgrims in the holy land.
Idarah Efforts in Fostering the Character of Teenagers of the Anshor Mosque in Sukajadi Village Valen Febrina Saputri; Nurseri Hasnah Nasution; Emi Puspita Dewi
International Journal of Health, Economics, and Social Sciences (IJHESS) (Special Issue) - International Journal of Health, Economics, and Social Sciences (IJHESS) - July 20
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.10997

Abstract

This research is entitled Idarah Efforts in Fostering the Character of Adolescents of the Anshor Mosque in Sukajadi Village. This research is motivated by the low interest of adolescents in participating in mosque activities and the lack of optimal management (idarah) in developing adolescent character. The purpose of this study is to find out the efforts of the blood in fostering the adolescent character of the Anshor Mosque and identify the supporting and inhibiting factors. This study uses a qualitative method with a descriptive approach. Data collection techniques are carried out through observation, interviews, and documentation. The data sources were obtained from mosque administrators, mosque youth administrators, and mosque youth members. The results of the study show that idarah efforts in fostering the character of adolescents are carried out through several management functions, namely planning religious activity programs, organizing management structures, implementing coaching activities such as recitations, commemoration of Islamic holidays, and social activities, as well as supervision and evaluation of activities. The character development that is formed includes religious attitudes, discipline, responsibility, and cooperation.
Co-Authors Achmad Syarifudin Nurseri Hasnah Nasution Ulima Febriani Valen Febrina Saputri