Article Per Year (5 Year)
p-Index From 2021 - 2026
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All Journal International Journal of Health, Economics, and Social Sciences (IJHESS)
Azzahra Khairani Siregar
Universitas Islam Negri Sumatera Utara
Economics, Econometrics & Finance Public Health Social Sciences

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Policy Analysis in Improving the Quality of Health Services: A Literature Study Sri Hajijah Purba; Azzahra Khairani Siregar; Nur Afini Turnip; Amanda Aqiilah; Lisca Amalia Putri Br. Sinaga; Rintan Arzeti
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 8 No. 3: July 2026 - International Journal of Health, Economics, and Social Sciences (IJHESS)
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v8i3.11643

Abstract

he quality of healthcare services is a crucial indicator of the success of the national healthcare system. Various healthcare policies in Indonesia continue to be developed to improve access, service quality, and public satisfaction. This research employed a literature review with a qualitative descriptive approach through the Google Scholar database and other scientific sources, using keywords such as health policy, BPJS, JKN, healthcare service quality, and health policy. The articles used were published between 2022 and 2026. The search identified 50 articles, which were then narrowed down to 25 based on topic relevance and source credibility, resulting in 18 articles analyzed in this study. The results indicate that the JKN and BPJS Kesehatan programs play a role in improving access and quality of public healthcare services. Service quality is influenced by the competence of healthcare workers, service facilities, management systems, communication, and the use of healthcare technologies such as telemedicine and electronic medical records. However, policy implementation still faces various obstacles, including limited healthcare workers, uneven distribution of facilities, long service queues, and complex administration. The novelty of this research lies in the integration of Edward III's policy implementation theory with an analysis of healthcare service quality and the digital transformation of healthcare services in Indonesia.
Co-Authors Amanda Aqiilah Lisca Amalia Putri Br. Sinaga Nur Afini Turnip Rintan Arzeti Sri Hajijah Purba