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All Journal Takuana: Jurnal Pendidikan, Sains, dan Humaniora
Petronela Sahetapy
Master of Public Administration, Postgraduate Program, Pattimura University
Arts Humanities Education Social Sciences

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Pengaruh Kepuasan Kerja dan Peran Mediasi Locus of Control terhadap Kinerja Pegawai di Badan Kepegawaian Daerah Provinsi Maluku Magdalena Natasia Sapulette; Petronela Sahetapy; Stanislaus Kostka Ohoiwutun
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.242

Abstract

This study examines the influence of job satisfaction and the mediating role of locus of control on employee performance at the Regional Civil Service Agency of Maluku Province. Using a descriptive–quantitative design with causal-correlational orientation, the study involved a population of 144 employees, with 100 respondents selected through simple random sampling. Data were analyzed using path analysis. The results indicate that locus of control significantly enhances job satisfaction and employee performance, while job satisfaction also significantly improves performance. Moreover, locus of control indirectly affects performance through its positive impact on job satisfaction. These findings suggest that fostering an internal locus of control and improving job satisfaction can serve as practical strategies to enhance employee performance and inform theoretical models of organizational behavior.
Strategi Peningkatan Pelayanan Publik: Studi Kasus di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kabupaten Maluku Tengah Petronela Sabandar; Jusuf Madubun; Petronela Sahetapy
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 4 (2026): Takuana (January-March)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i4.394

Abstract

Improving public service quality remains a critical priority for government institutions. This study examines the effectiveness of service improvement strategies at the Investment and One-Stop Integrated Service Office of Central Maluku Regency using an input–process–output framework. A quantitative descriptive design with a census approach was applied, involving all employees as respondents. Data were collected through structured questionnaires and document analysis and analyzed using descriptive statistics and index scoring. The results indicate that the overall effectiveness of service improvement strategies is in the high category, with mean scores of 4.21 for input, 4.18 for process, and 4.25 for output dimensions. The findings reveal improvements in responsiveness, accountability, efficiency, and service accessibility. Key supporting factors include standardized procedures, staff competence, inter-unit coordination, and the integration of digital and manual service mechanisms. This study provides empirical evidence that structured and adaptive management strategies enhance public service performance and offers a practical model for replication in regional government institutions.
Co-Authors Jusuf Madubun Magdalena Natasia Sapulette Petronela Sabandar Stanislaus Kostka Ohoiwutun