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All Journal Takuana: Jurnal Pendidikan, Sains, dan Humaniora
Zainal Abidin Rengifurwarin
Master of Public Administration, Postgraduate Program, Pattimura University
Arts Humanities Education Social Sciences

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Pengaruh Kualitas Pelayanan Perangkat Desa Berdasarkan Model SERVQUAL terhadap Kepuasan Masyarakat Abdullah Rumeon; Zainal Abidin Rengifurwarin; Mike J. Rolobessy
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.251

Abstract

This study examines the influence of village apparatus service quality, measured using the SERVQUAL model, on community satisfaction in Olong Administrative Village, North Seram District, Central Maluku Regency. The SERVQUAL model, covering tangibles, reliability, responsiveness, assurance, and empathy, serves to evaluate how well public services meet community expectations. Service quality in villages significantly affects trust, governance, and local development. This research identifies which dimensions most strongly affect community satisfaction and assesses whether village services meet public sector standards. Findings aim to provide practical insights for village governments, policymakers, and stakeholders to improve service quality, address gaps, and enhance residents’ experiences, thereby promoting more effective and responsive governance at the village level.
Pengaruh Kualitas Sumber Daya Manusia Perangkat Desa terhadap Perencanaan, Pelaksanaan, dan Pertanggungjawaban Program Berbasis Dokumen Perencanaan Desa Ronald Wonmaly; Zainal Abidin Rengifurwarin; Mike J. Rolobessy
Takuana: Jurnal Pendidikan, Sains, dan Humaniora Vol. 4 No. 3 (2025): Takuana (October-December)
Publisher : MAN 4 Kota Pekanbaru

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56113/takuana.v4i3.253

Abstract

This study investigates the influence of human resource quality of Negeri apparatus on the planning, implementation, and accountability of development programs based on official planning documents in Teon Nila Serua District, Central Maluku Regency. Negeri apparatus are key actors in village governance, translating development priorities into effective planning and reporting. Using a quantitative associative approach, data were collected from 67 respondents via structured questionnaires and analyzed with multiple linear regression. The results show that human resource quality has a significant positive effect on planning accuracy, program implementation, and accountability reporting. The model explains 48.7% of the variation in program management outcomes (R² = 0.487). These findings highlight the need to strengthen Negeri apparatus capacity through targeted training, administrative support, and improved coordination to ensure transparent, accountable, and responsive governance at the village level.
Co-Authors Abdullah Rumeon Mike J. Rolobessy Ronald Wonmaly