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All Journal Jurnal DIALEKTIKA : Jurnal Ilmu Sosial
Anastasya Sibarani Tasya
Universitas Pembangunan Nasional Veteran Jawa Timur
Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Policy Implementation of the Online Single Submission (OSS) System in Enhancing Licensing Service Delivery at the Investment and One-Stop Integrated Services Office of East Java Province Anastasya Sibarani Tasya
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.861

Abstract

Online Single Submission (OSS) is a web-based business licensing system developed to simplify licensing procedures and improve the quality of public services in the investment sector. This study aims to analyze the implementation of the OSS policy at the Investment and One-Stop Integrated Services Office (DPMPTSP) of East Java Province. The research employs a descriptive qualitative approach, with data collected through observation, interviews, and documentation, which were analyzed using data triangulation techniques. The findings indicate that the implementation of OSS in East Java Province has been relatively effective, particularly in improving the efficiency of licensing processes and supporting the increase in regional investment realization. Nevertheless, several challenges remain, including limited human resources, technical readiness of the system, and business actors’ understanding of OSS mechanisms. Therefore, strengthening the capacity of government officials, optimizing information technology systems, and conducting continuous socialization are necessary to support the optimal implementation of OSS at the regional level.
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