Claim Missing Document
Check
Articles

Found 2 Documents
Search

The Influence of Trust and Promotion on Intention to use Insurance Products at BRI Insurance Bomantari Gilang Pratiwi; Nyoman Dwika Ayu Amrita; I Made Kartika
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 1 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i1.1049

Abstract

Public interest in using insurance products is still relatively low due to several influencing factors, particularly trust and promotion. BRI Insurance, as one of the insurance companies in Indonesia, needs to understand these factors in order to increase public interest in using insurance products. This study aims to analyze the influence of trust and promotion on the interest in using insurance products at BRI Insurance. The research method used is a literature review of relevant scientific journals published in the last five years. The results of the study indicate that trust and promotion have a positive influence on public interest in using insurance products. Trust increases consumer confidence in the company, while promotion helps enhance public knowledge and awareness of insurance products.
The Influence of an Innovative Organizational Culture on Employee Performance at pt BRI Asuransi Indonesia in the Era of Digital Transformation Benny Yoka; Nyoman Dwika Ayu Amrita; Putu Gede Denny Herlambang
Jurnal Dialektika: Jurnal Ilmu Sosial Vol. 24 No. 2 (2026): Jurnal Dialektika: Jurnal Ilmu sosial
Publisher : Pengurus Pusat Perkumpulan Ilmuwan Administrasi Negara Indonesia (PIANI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.63309/dialektika.v24i2.1164

Abstract

This study examines the influence of innovative organizational culture on employee performance at PT. BRI Asuransi Indonesia amid an era of digital transformation. The rapid advancement of digital technologies has fundamentally altered the competitive landscape of the insurance industry, requiring organizations to foster cultures that embrace innovation, agility, and continuous learning. Drawing on the organizational culture theory of Schein (1985) and the competing values framework of Quinn and Rohrbaugh (1983), this research employs a quantitative approach using a survey-based design. Primary data were collected from 120 employees across departments including underwriting, claims, information technology, and human resources using stratified random sampling. A structured questionnaire with 35 items was administered, and the data were analyzed using Structural Equation Modeling–Partial Least Squares (SEM-PLS) via SmartPLS 4.0 software. Findings indicate that innovative organizational culture exerts a significant positive effect on employee performance (β = 0.612, p < 0.001). Sub-dimensions of innovative culture—namely risk-taking orientation, cross-functional collaboration, continuous learning, and digital leadership—collectively account for 68.4% of the variance in employee performance. Digital transformation readiness was found to mediate the relationship between innovative culture and performance, reinforcing the importance of aligning cultural values with digital strategic objectives. The study contributes to the growing body of literature on organizational behavior in digital contexts and offers practical implications for HR practitioners and organizational leaders within the Indonesian insurance sector. Keywords: Innovative Organizational Culture, Employee Performance, Digital Transformation, PT. BRI Asuransi Indonesia, SEM-PLS