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Digital Governance In The Implementation Of (Bandung Integrated Manpower Management Application) At The Bandung City Manpower Office Theresa Shinta Ajie; Budiman Rusli; Herijanto Bekti
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 10 No. 01 (2026): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v10i01.271

Abstract

The digital transformation of public governance has become a strategic agenda for local governments in responding to labor market complexity and the growing demand for more integrated public services. In the City of Bandung, this agenda is implemented through the Bandung Integrated Manpower Management Application (BIMMA), developed by the Manpower Office as an employment service platform. This study aims to analyze the characteristics of digital governance in the implementation of BIMMA, examine the alignment between organizational dynamics, external labor market demands, and digital governance practices, and assess the implications of this alignment for the effectiveness of municipal-level employment services. This study employs a qualitative exploratory approach through digital observation, policy document analysis, and a literature review, using Welchman’s (2015) digital governance framework as the analytical lens. The findings reveal a gap between theoretical expectations and practical implementation. Existing literature emphasizes the importance of data integration, algorithm-based analytics, and the government-as-a-platform approach in digital employment services. Empirically, however, BIMMA continues to function primarily as an information repository, characterized by fragmented data flows, limited analytical capacity, and weak inter-unit coordination. These findings indicate that the main constraints lie not in technological capacity, but in governance design, bureaucratic organizational culture, and the underutilization of data in decision-making processes. This study concludes that the effectiveness of digital employment services requires governance reform.
Collaboration Issues In The Uninhabitable House Repair Assistance Program In Banten Province Alam Muhana Nabil; Herijanto Bekti; Elisa Susanti
JHSS (JOURNAL OF HUMANITIES AND SOCIAL STUDIES) Vol. 9 No. 1 (2025): JHSS (Journal of Humanities and Social Studies)
Publisher : UNIVERSITAS PAKUAN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33751/jhss.v9i1.285

Abstract

This article discusses the collaborative governance process that occurs in the uninhabitable house assistance program for the poor in banten province. The problem that arises in this research is that the collaboration that runs from the actors is still not running optimally. This is characterized by a lack of face-to-face dialogue, decision-making dominated by the Regional Government, and low mutual trust between actors. This article uses qualitative research methods to explain the process of collaboration in the uninhabitable house assistance program in Banten Province. There are findings in this study that several acts of corruption cases committed by local governments or business entities are the main point of low trust between actors. Another finding is the lack of face-to-face dialogue to discuss decision-making that will be carried out in this program. In addition, community involvement that is only a formality fulfillment makes this program often mistargeted. There is a rejection of housing assistance from the indigenous people of the Baduy tribe because they feel that the houses provided by this assistance are not in accordance with the local wisdom of the Baduy community. Based on the research that has been conducted, this program has achieved several short-term targets, but in its implementation there are still several collaboration processes that have not been able to run well.