Yusaq Tomo Ardianto
Postgraduate Master of Management Program, Universitas Merdeka Malang

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User Attitude as a Mediating Variable in Technology Acceptance: Evidence from a Government Statistics Application Heru Kartiko; Yusaq Tomo Ardianto; Mokhamad Natsir
Journal of Regional Economics Indonesia Vol. 6 No. 2 (2025): Agustus 2025
Publisher : University Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jrei.v6i2.16665

Abstract

This study examines user acceptance of the Mboistats application developed by the Malang Statistics Bureau by applying the Technology Acceptance Model (TAM). Specifically, it analyzes the effects of perceived ease of use and perceived usefulness on actual system usage, with user attitude serving as a mediating variable. Data were collected through an online questionnaire distributed to 100 users and analyzed using path analysis. The results indicate that perceived ease of use and perceived usefulness have significant direct effects on user attitude and actual usage. However, user attitude does not mediate the relationship between perceived ease of use or perceived usefulness and actual usage. These findings suggest that when a digital application offers clear and measurable benefits, users tend to adopt the system directly without relying on attitudinal evaluation. This study contributes to the technology acceptance literature by providing empirical evidence from a government statistics application and highlights the importance of enhancing usability and perceived benefits to promote adoption of public sector digital services.
Revisiting the DeLone and McLean Model: System Quality, Information Quality, and Service Quality as Determinants of Driver Satisfaction in Ride-Hailing Platforms Emti Kulla; Yusaq Tomo Ardianto; Dani Yuniawan
Journal of Regional Economics Indonesia Vol. 6 No. 2 (2025): Agustus 2025
Publisher : University Merdeka Malang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26905/jrei.v6i2.16670

Abstract

This study investigates the effects of system quality, information quality, and service quality on driver satisfaction in a ride-hailing platform context. The research focuses on drivers using the Maxim application in Mimika Regency, Central Papua, Indonesia. A quantitative explanatory approach was employed using survey data collected from 114 drivers. Data were analyzed using multiple regression and path analysis to examine both partial and simultaneous effects of the independent variables on driver satisfaction. The results indicate that information quality has a significant positive effect on driver satisfaction, while system quality and service quality do not show a significant direct influence. However, jointly, the three variables significantly explain variations in driver satisfaction, accounting for 63.1% of the total variance. These findings suggest that accurate, complete, and timely information plays a critical role in shaping driver satisfaction, particularly in regions with geographical and infrastructural constraints. This study contributes to the literature on information systems success by providing empirical evidence from an emerging and peripheral regional context.