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All Journal Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced PESHUM
Alifia Reza Rosita
Universitas Pembangunan Nasional "Veteran" Jawa Timur
Humanities Computer Science & IT Economics, Econometrics & Finance Education Social Sciences Other

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Evaluasi Penggunaan Website PLAVON dalam Mendukung Layanan Pindah Datang di Disdukcapil Kabupaten Sidoarjo. Alifia Reza Rosita; Kalvin Edo Wahyudi
PESHUM : Jurnal Pendidikan, Sosial dan Humaniora Vol. 5 No. 2: Februari 2026
Publisher : CV. Ulil Albab Corp

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56799/peshum.v5i2.14260

Abstract

Penelitian ini bertujuan mengevaluasi penggunaan Website PLAVON dalam mendukung layanan pindah datang di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Sidoarjo. Penelitian menggunakan metode kualitatif deskriptif dengan teknik pengumpulan data melalui wawancara, observasi, dan dokumentasi. Analisis dilakukan menggunakan enam indikator evaluasi menurut Dunn, yaitu efektivitas, efisiensi, kecukupan, pemerataan, responsivitas, dan ketepatan. Hasil penelitian menunjukkan bahwa PLAVON telah meningkatkan kecepatan dan ketertiban proses layanan pindah datang, terutama dalam aspek verifikasi dan penginputan data secara digital. Namun, efektivitas dan kecukupan layanan masih dipengaruhi oleh rendahnya literasi digital pemohon serta kualitas unggahan berkas yang tidak konsisten. Selain itu, efisiensi pelayanan belum optimal akibat gangguan server PLAVON dan keterlambatan sinkronisasi SIAK. Pemerataan akses layanan tercapai secara formal, tetapi pengguna rentan masih menghadapi hambatan teknis. Responsivitas operator meningkat karena proses kerja real-time, meskipun sistem belum menyediakan komunikasi dua arah. Secara keseluruhan, PLAVON tepat diterapkan sebagai layanan pindah datang, namun memerlukan penguatan infrastruktur dan perbaikan fitur pendukung agar berfungsi lebih optimal.
Public Value Penggunaan Sistem Informasi Program Layanan Masyarakat Dalam Pelaporan Kinerja Modin di Kota Surabaya Alifia Reza Rosita; Affah Siti Rahmasari; Aqsya Adibhakti
Future Academia : The Journal of Multidisciplinary Research on Scientific and Advanced Vol. 4 No. 3 (2026): Future Academia : The Journal of Multidisciplinary Research on Scientific and A
Publisher : Yayasan Sagita Akademia Maju

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.61579/future.v4i3.904

Abstract

Digital transformation in public services is carried out to improve the effectiveness, transparency, and accountability of government services. The Surabaya City Government developed the Sistem Informasi Program Layanan Masyarakat (SIMPROLAMAS) as a digital-based reporting system for modin performance. This study aims to analyze the Public Value of SIMPROLAMAS implementation in modin performance reporting in Surabaya City using Mark Moore’s Public Value theory through the dimensions of legitimacy and support, operational capacity, and substantive value. This study used a qualitative descriptive method with data collection through interviews, observations, and documentation. The results showed that SIMPROLAMAS has formal legitimacy through SPBE and public service regulations and is supported by coordination among government agencies. In the operational capacity dimension, the implementation is supported by SOPs, training, and user assistance, although some modin still experience difficulties in adapting to digital technology. In the substantive value dimension, SIMPROLAMAS provides public value through administrative efficiency, ease of reporting, transparency, and more effective monitoring of modin performance. However, the application did not significantly increase the number of reports because modin had already reported activities manually before digitalization. Therefore, the public value is more visible in improving the quality of administrative service processes.
Co-Authors Affah Siti Rahmasari Aqsya Adibhakti Kalvin Edo Wahyudi