Sahat Simbolon
Institut Bisnis Informasi Teknologi dan Bisnis, Indonesia

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Analysis of The Effect of Training, Job Satisfaction, and Work Stress on The Performance of Frontliner Employees at PT Bank Central Asia, Tbk Asia Medan Branch Vivian Vivian; Sahat Simbolon; Nikous Soter Sihombing; Manda Dwipayani Bhastary
Enrichment : Journal of Management Vol. 15 No. 5 (2025): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i5.2411

Abstract

This study aims to examine the influence of training, job satisfaction, and work stress on the performance of frontliner employees at PT Bank Central Asia Tbk, Asia Medan Branch, both partially and simultaneously. The population in this study consists of 74 people. The sampling technique used was saturated sampling with a total of 74 respondents. Data were collected through questionnaires, employing a quantitative approach and analyzed using SPSS. Validity testing was conducted with Pearson Correlation > 0,30, and reliability testing used Cronbach’s Alpha > 0.60. The results indicate that all research instruments are valid and reliable. The findings reveal that both partially and simultaneously, training, job satisfaction, and work stress have a positive and significant effect on employee performance. Training was proven to enhance employees’ abilities, skills, and understanding in carrying out their tasks, thereby contributing positively to performance improvement. Job satisfaction also plays an essential role in maintaining employees’ motivation, enthusiasm, and loyalty to the company, which ultimately impacts the quality of frontliner services. Meanwhile, work stress in this study was found to have a positive effect on performance, indicating that a certain level of pressure can encourage employees to work more focused, responsive, and driven to achieve established targets. Overall, the contribution of the three variables to employee performance is 60,10%, while the remaining 39,90% is influenced by other factors outside this study. Therefore, the company is advised to continuously improve the quality of training programs, pay attention to factors that foster job satisfaction, and manage work stress at an appropriate level so that it can serve as a positive driver in enhancing employee performance.
Analysis of the influence of visionary leadership, career development, and intellectual intelligence on employee performance at PT BCA, TBK, KCP Asia Medan Angela Merlin; Sahat Simbolon; Nikous Soter Sihombing; Manda Dwipayani Bhastary
Enrichment : Journal of Management Vol. 15 No. 5 (2025): December: Management Science And Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35335/enrichment.v15i5.2412

Abstract

This study aims to determine the influence of visionary leadership, career development, and intellectual intelligence on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan from June 2025 to August 2025. The research employs a descriptive and quantitative method. The research subjects are the employees of PT Bank Central Asia, Tbk, KCP Asia Medan, with a population of 91 employees. The instrument used is a questionnaire to collect data on the variables of visionary leadership, career development, intellectual intelligence, and employee performance. The data analysis method included are: validity test, reliability test, descriptive analysis, normality test, multicollinearity test, heteroscedasticity test, multiple linear regression analysis, simultaneous coefficient test (F-test), and coefficient of determination test. The results of the descriptive analysis show that the variables of visionary leadership and intellectual intelligence fall into the very good category, while the variables of career development and employee performance fall into the good category at PT Bank Central Asia, Tbk, KCP Asia Medan. Based on the results of the partial hypothesis test or t-test, the variables of visionary leadership, career development, and intellectual intelligence have a positive and significant influence on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan. Simultaneously, visionary leadership, career development, and intellectual intelligence also have a positive and significant effect on employee performance at PT Bank Central Asia, Tbk, KCP Asia Medan. The contribution of the variables of visionary leadership, career development, and intellectual intelligence to employee performance is 0.611 or 61.10%, while the remaining 38.90% is influenced by other factors outside this study, such as job stress, work discipline, and others.