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This Author published in this journals
All Journal Jurnal Ilmiah Ekonomi, Manajemen dan Bisnis (EKMABIS) Journal Of Applied Multidisciplinary Studies (JAMS)
Chasan Ma'ruf
STAI Publisistik Thawalib Jakarta
Religion Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy

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Service Quality as a Strategic Driver of External Customer Satisfaction: Evidence from a Semi-International School in Indonesia Paulus Sunarjo; Chasan Ma'ruf; Yolanda Tasyha
Jurnal Ilmiah Ekonomi Manajemen & Bisnis Vol. 4 No. 1 (2026): February 2026
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/ftz9f242

Abstract

This research aims at disclosing deeply and describing things that are enable the customers to feel satisfied with the education services provided by Sekolah Highscope Indonesia. In analyzing the data, three main theories were chosen, namely Service Dominant Logic, Total Quality Management, and Factors of Customer Satisfaction. The research methodology chosen was Qualitative, in which interviews, participatory observation, and document study were done. The important findings of this research are: (1) the English language competence of Sekolah Highscope Indonesia graduates, (2) the modern and unique  education concept, (3) the graduates (alumni) who are competitive globally, (4) the responsiveness of the school management and teachers when there is complaint or concern, (5) the core values (respect, responsibility, excellence, and integrity) developed and internalized for the students, (6) parents regarded as partners, and (7) the teachers’ high competence. Based on these study results, practical recommendations can be given to SHI, i.e. these very good things should be maintained and implemented consistently. As for social science recommendations, if possible the research in the future should use quantitative methodology, so that the results will probably reflect customer’s satisfaction better since quantitative research use more research population sampling
ANALYSIS OF THE APPLICATION OF CONCURRENT MANAGEMENT ON EMPLOYEE PERFORMANCE AT PT KARYA ANUGERAH MEDIKA TANGERANG DISTRICT, BANTEN Shofanisa Alifia Zahra; Chasan Ma'ruf
Journal Of Applied Multidisiplinary Studies Vol 1 No 1 (2024): November 2024
Publisher : LPPM Sekolah Tinggi Ilmu Ekonomi Ganesha

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.60023/g6b93t20

Abstract

This study aims to analyze the effect of concurrent management on employee performance at PT Karya Anugrah Medika, Tangerang Regency, Banten. The main focus of this research is to understand how concurrent management can affect the quality level of employee performance and identify the factors that influence the effectiveness of such management. The research method used is qualitative with a descriptive approach, involving interviews, observation, and documentation as the main data collection techniques. The results showed that concurrent positions have a positive impact in terms of skill development, income generation, network development, and work flexibility. However, there are also some negative impacts such as stress, burnout, conflict of interest, and challenges in achieving work-life balance. Factors that influence the effectiveness of concurrent management include motivation, job satisfaction, and company support. The findings provide insights for companies in optimizing the implementation of concurrent positions to effectively improve employee performance.
Co-Authors Paulus Sunarjo Shofanisa Alifia Zahra Yolanda Tasyha