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All Journal Refleksi Hukum: Jurnal Ilmu Hukum Letterlijk
Sri Mulyani
Fakultas Hukum Universitas Kuningan
Economics, Econometrics & Finance Education Law, Crime, Criminology & Criminal Justice Social Sciences

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Peran Hukum Perikatan dalam Penyelesaian Sengketa Perdata Studi Kasus PN Kuningan Putusan Nomor :3/Pdt.G/2024/PN Kng Sri Mulyani; Wanda Asri SS; Wisnu Alwi Firdaus; Yogi Muhammad Iskandar Panambah; Zidni Octafia Hafsah
Letterlijk Vol 1 No 2 (2024): Letterlijk
Publisher : Program Studi Ilmu Hukum, Universitas Kuningan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25134/letterlijk.v1i2.64

Abstract

Engagement law plays a vital role in regulating legal relationships between parties involved in agreements in Indonesia. This article discusses how contract law functions as the main instrument in resolving civil disputes. The main focus of this research is on the mechanisms regulated by engagement law to resolve disputes arising from the implementation of agreements. Using a normative juridical approach, this article evaluates the principles of engagement law, types of engagement, and the dispute resolution procedures applied. Analysis of relevant civil cases in Indonesia provides a practical illustration of the application of contract law in the context of civil disputes. This article aims to provide comprehensive insight into the role of engagement law in achieving fair and efficient resolution in civil disputes and offers recommendations for improving the effectiveness of dispute resolution through engagement in the future.  
Aspek Hukum Customer Dispute Resolution dalam Pengembalian Dana Keterlambatan Penerbangan Berdasarkan Mekanisme Kontrak dan Regulasi Dikha Anugrah; Bias Lintang Dialog; Anthon Fathanudien; Sri Mulyani
Refleksi Hukum: Jurnal Ilmu Hukum Vol. 9 No. 2 (2025): Refleksi Hukum: Jurnal Ilmu Hukum
Publisher : Universitas Kristen Satya Wacana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.24246/jrh.2025.v9.i2.p259-278

Abstract

Abstract This study examines the legal aspects of Customer Dispute Resolution (CDR) for refund claims arising from flight delays by framing refunds as a legal consequence of breach of contract under air transportation agreements. The principal legal issues addressed are the conflict between standard airline contractual clauses and the regulatory framework under the Minister of Transportation Regulation No. 89 of 2015, as well as the binding force of the CDR mechanism in ensuring the fulfilment of consumer rights. This research employs a normative legal methodology, drawing on statutory and conceptual approaches. The findings demonstrate that refunds constitute a legal entitlement of consumers resulting from the carrier's non-performance, and therefore cannot be treated as a discretionary corporate policy. However, in practice, a normative disharmony persists between contractual provisions and regulatory standards, which weakens consumer protection. Furthermore, the institutional design of CDR lacks sufficient binding and enforceable force, rendering dispute resolution largely dependent on airlines' voluntary compliance. This study underscores the need to harmonize contractual norms with regulatory mandates and to strengthen the binding character of CDR mechanisms to ensure legal certainty and contractual fairness in air transportation agreements.  
Co-Authors Anthon Fathanudien Bias Lintang Dialog Dikha Anugrah Wanda Asri SS Wisnu Alwi Firdaus Yogi Muhammad Iskandar Panambah Zidni Octafia Hafsah