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This Author published in this journals
All Journal Al-Mubin: Islamic Scientific Journal
Shinta Dzauharoh
Internasional Women University
Religion Economics, Econometrics & Finance Other

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HOW CAN HALAL CERTIFICATION SERVICES ADVANCE TOWARD DIGITAL MATURITY? A PUBLIC INNOVATION PERSPECTIVE Yeti Rohayati; Tati Sarihati; Shinta Dzauharoh
Al-Mubin Jurnal Ilmiah Islam
Publisher : Department of Research and Community Service at the Ummul Quro Al-Islami Bogor Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/almubin.v9i1.2600

Abstract

Halal certification services for MSMEs have become increasingly important amid the strengthening of halal certification obligations, the acceleration of public service digitalization, and the growing demand for services that are simpler, faster, and more responsive. This condition creates an urgent need to examine the extent to which halal certification services have progressed toward digital maturity from a public innovation perspective. This study aims to analyze the movement of halal certification services for MSMEs toward digital maturity by focusing on process integration, ease of access, quality of assistance, and user orientation. The theoretical framework draws on public innovation, public service quality, and digital maturity. This study employs a qualitative approach with a case study design based on document analysis and secondary data, using documentation techniques, purposive sampling, and thematic analysis. The findings show that halal certification services have been digitalized and institutionally strengthened, yet their level of maturity remains developing because process integration, service standardization, and user experience have not been fully consistent. These findings indicate that digital transformation in service delivery requires institutional capacity, not merely the existence of digital platforms
PUBLIC SERVICE INNOVATION AT THE MINISTRY OF RELIGIOUS AFFAIRS PANGANDARAN: ENHANCING MARRIAGE, WAQF, AND HAJJ SERVICES IN 2024 Yeti Rohayati; Tati Sarihati; Shinta Dzauharoh
Al-Mubin Jurnal Ilmiah Islam
Publisher : Department of Research and Community Service at the Ummul Quro Al-Islami Bogor Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.51192/almubin.v7i2.2603

Abstract

This study examines public service innovation in marriage, waqf, and hajj services at the Ministry of Religious Affairs of Pangandaran Regency in 2024. The study responds to the urgent need to improve religious public services amid high service pressure, administrative complexity, and increasing demands for accessible, efficient, and reliable delivery. Drawing on public service innovation, public service logic, and service quality perspectives, it identifies the forms of innovation implemented and explains their implications for access, efficiency, and service certainty. A qualitative case study was employed using document analysis and secondary data from institutional performance records and official service platforms. The findings show that innovation operates through process digitalization, administrative structuring, service access expansion, and information management across the three services. These innovations strengthen institutional capacity by improving procedural order, data accuracy, legal certainty, and transparency, while also offering a broader integrated institutional reading of religious public service innovation at the local level
THE ROLE OF HALAL PRODUCT PROCESS FACILITATORS IN EXPANDING ACCESS TO HALAL CERTIFICATION SERVICES FOR MSMES IN BANDUNG CITY Yeti Rohayati; Tati Sarihati; Shinta Dzauharoh
Al-Mubin Jurnal Ilmiah Islam
Publisher : Department of Research and Community Service at the Ummul Quro Al-Islami Bogor Institute

Show Abstract | Download Original | Original Source | Check in Google Scholar

Abstract

Access to halal certification services for MSMEs in Bandung City remains constrained by limited procedural understanding, inadequate document readiness, low digital literacy, and weak process continuity, despite the availability of regulatory frameworks, service schemes, and the SIHALAL digital platform. This study aims to analyze the role of Halal Product Process Facilitators in expanding MSMEs’ access to halal certification services in Bandung City. The study is grounded in empowerment theory, service access theory, and service quality theory. A qualitative approach with a case study design was employed, supported by document analysis and secondary data drawn from Bandung Open Data, official publications of BPJPH and the Ministry of Religious Affairs, halal certification regulations, and SIHALAL service documents. The findings show that facilitators function as information providers, administrative assistants, technical guides, digital service intermediaries, and process enablers throughout certification completion. These results indicate that the effectiveness of halal certification depends largely on the quality of facilitation in translating regulatory and digital requirements into accessible and manageable service processes for MSMEs
Co-Authors Tati Sarihati Yeti Rohayati