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p-Index From 2021 - 2026
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All Journal Journal of Social Research Jurnal Logic: Logistics & Supply Chain Center
Aisyah Indarsari
Politeknik Bisnis Digital Indonesia
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Social Sciences Transportation

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Understanding Digital Logistics Adoption in an Indonesian Food-Based SME: A Qualitative Exploration of Operational Efficiency and Logistics Coordination Aisyah Indarsari; Febrina Hambalah
Journal of Social Research Vol. 5 No. 8 (2026): Journal of Social Research
Publisher : International Journal Labs

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55324/josr.v5i8.3276

Abstract

Digital transformation has become an essential strategy for small and medium-sized enterprises (SMEs) to improve operational performance, responsiveness, and competitiveness in the Industry 4.0 era. In food-based SMEs, logistics activities require effective coordination, accurate inventory management, and rapid information exchange to address dynamic customer demands. However, many SMEs continue to face limitations in technological readiness, financial resources, and operational infrastructure, resulting in gradual digital adoption. This study aimed to explore how digital logistics practices were adopted by an Indonesian food-based SME and how these practices contributed to operational efficiency and logistics coordination. This research employed a qualitative descriptive approach using semi-structured interviews and operational observations. Data were collected from five informants consisting of the business owner, warehouse staff, online sales administrator, distribution administrator, and inventory personnel. Thematic analysis was applied to identify patterns related to digital logistics adoption, operational efficiency, coordination processes, challenges, and future expectations. The findings revealed that the SME utilized accessible digital tools, including WhatsApp, Google Sheets, Shopee, TikTok Shop, and WhatsApp Business, to support inventory monitoring, order management, communication, and distribution activities. These digital practices improved information flow, inventory visibility, operational responsiveness, and coordination efficiency. However, challenges remained regarding budget constraints, employee adaptation, technology integration, and infrastructure readiness. This study concluded that practical digital logistics adoption could enhance SME operational performance while highlighting the need for more integrated and automated digital systems in the future.
Analisis Implementasi FIFO–FEFO dalam Meningkatkan Efektivitas Inventory Control pada Operasional Logistik Retail: Studi Kasus KPDK Mart Kementerian Koperasi Republik Indonesia Aisyah Indarsari; Natasya Tita Zalianty; Nadhifah Fakhirah
Jurnal Logic: Logistics & Supply Chain Center Vol 5 No 1 (2026): Jurnal Logic: Logistics & Supply Chain Center
Publisher : Widyatama University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33197/jlscc.v5i1.3700

Abstract

The effectiveness of inventory control is an important factor in supporting retail logistics operations. However, inventory management still faces various obstacles, such as storage systems that are not yet standardized, inconsistent implementation of stock rotation, and the discovery of expired products. This research aims to analyze the implementation of rack labeling, First In First Out (FIFO) and First Expired First Out (FEFO) methods in increasing the effectiveness of inventory control at KPDK Mart, Ministry of Cooperatives of the Republic of Indonesia. The research uses a descriptive qualitative approach with a case study method. Data was obtained through field observations, documentation, and discussions with managers, then analyzed using data reduction, data presentation, and drawing conclusions. The research results show that the rack labeling system increases inventory visibility through more structured identification of storage locations, thereby supporting the process of searching, placing and monitoring goods. Meanwhile, evaluation of the implementation of FIFO and FEFO shows that stock rotation and shelf life monitoring have not been running consistently, as indicated by the discovery of expired products in the display area. This research concludes that the integration of rack labeling, FIFO, and FEFO contributes to increasing the effectiveness of inventory control through increasing storage regularity, controlling stock rotation, and reducing the risk of expired products. These findings can be a reference for retail managers, especially retail cooperatives and small and medium scale retail businesses, in improving the quality of inventory management.
Co-Authors Febrina Hambalah Nadhifah Fakhirah Natasya Tita Zalianty